Housing Maintenance Admin Coordinator (Slough)

CMS - Recruitment; Langley; On-site; GBP 19,800 - 24,200; Full time

Job summary

A leading recruitment agency in the UK is seeking an Administrator for a permanent role in Langley. The candidate will manage calls from tenants regarding gas maintenance and repairs, liaise with engineers, and handle emergency call outs. Previous experience within the social housing sector is essential. The role entails prioritizing tasks and ensuring effective communication within the team and with tenants. A competitive salary of £22,000 per annum is offered.

Qualifications

• Previous experience working within the social housing sector is essential.

Responsibilities

• Taking calls from tenants regarding gas maintenance and repairs issues.
• Liaising with engineers, tenants, and managers.
• Chasing up tradesmen/engineers to ensure timely arrival at jobs.
• Dealing with and prioritizing emergency call outs.
• Re-arranging call outs for engineers when the tenant is not home.
• Assisting tradesmen when two personnel are required for initial works.
• Managing a backlog of queries from tenants regarding repairs.
• Handling complaints and escalating to management when necessary.
• General administration tasks around the office.

Skills

Communication skills

Attention to detail

Customer service

Job description

A leading recruitment agency in the UK is seeking an Administrator for a permanent role in Langley. The candidate will manage calls from tenants regarding gas maintenance and repairs, liaise with engineers, and handle emergency call outs. Previous experience within the social housing sector is essential. The role entails prioritizing tasks and ensuring effective communication within the team and with tenants. A competitive salary of £22,000 per annum is offered.