Senior Maintenance Call Handler

CMS - Recruitment; United Kingdom; On-site; GBP 22,500 - 27,500; Full time

Job summary

An established industry player is seeking a Senior Maintenance Call Handler to join their dynamic team in Slough. This role is pivotal in ensuring excellent customer service and effective communication with residents and trade operatives. You will be responsible for logging repair calls, managing escalations, and training a small team, all while maintaining a high standard of service. If you have a knack for organization and a passion for helping others, this opportunity is perfect for you to make a significant impact in the community.

Qualifications

• Experience in repairs, maintenance, or social housing is advantageous.
• Strong organizational skills and attention to detail are essential.

Responsibilities

• Provide excellent customer service to residents and trade operatives.
• Take and log repair calls, managing escalations and complaints.
• Train and manage a small team of Maintenance Call Handlers.

Skills

Customer Service

Telephone Manner

Organizational Skills

Attention to Detail

Job description

Senior Maintenance Call Handler

Location: Slough

Salary: Up to £25,000 per annum

Working Hours: Monday to Friday - 40 hrs per week

Our client is looking for a Senior Maintenance Call Handler. Previous experience within repairs, maintenance, or social housing would be an advantage.

The Senior Maintenance Call Handler role involves tasks such as:

• Providing excellent customer service to residents, tenants, and trade operatives
• Taking and logging repair calls
• Being the main point of contact
• Dealing with escalation queries and complaints
• Training and managing a small team of Maintenance Call Handlers
• Raising orders on the internal system
• Performing general admin duties such as filing and scanning

Skills and Experience Required:

• Good telephone manner
• Organized and able to prioritize work
• Attention to detail