Administrator/Receptionist

Change Grow Live; Walsall; On-site; GBP 26,000; Full time

Job summary

An established charity is seeking a dedicated Administrator Receptionist to join their Walsall team. In this pivotal role, you will be the first point of contact for service users, providing essential administrative and clerical support to ensure the smooth operation of services. You will engage compassionately with users, demonstrating excellent organizational and communication skills. Join a supportive team that values personal development and offers flexible working arrangements, along with generous leave and wellness benefits. This is a fantastic opportunity to make a real difference in people's lives.

Benefits

25 days annual leave plus bank holidays

Flexible working arrangements

Paid Wellness hour each week

Contributory pension scheme

Employee Assist Programme

Training and career development opportunities

Refer-a-Friend scheme

Qualifications

• Knowledge of general office procedures is essential.
• Proficiency in MS applications is required for this role.

Responsibilities

• Act as the first point of contact for service users.
• Provide administrative support to the team.
• Handle correspondence and data entry effectively.

Skills

IT Literacy

Interpersonal Skills

Organizational Skills

Communication Skills

Minute Taking

Education

General Office Procedures Knowledge

Tools

Microsoft Word

Microsoft Excel

Job description

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We have an exciting opportunity for an Administrator Receptionist to join our busy Walsall Service. Our Administrator team here at Change Grow Live play an integral part in supporting the team in our mission, proving administrative and clerical support to our teams enabling them to focus on delivering our services, ensuring our service users receive the help and support they need to achieve their goals.

Acting as our first point of contact our Admin team are the face of our service, speaking with our service users face to face and via the telephone, are non-judgemental, empathetic and want to make a real difference to people’s lives.

Where Walsall

Full Time Hours 37.5 hours per week

Full Time Salary Range £25,077.00 (dependent on experience, pro rata for part time)

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

About the role

• Be the first point of contact within the service
• Provide organisational, administrative, and clerical services to the team designed to contribute towards its aims and objectives
• Ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary
• Complete effective processing of correspondence/data entry as required.
• Minute take at partnership and clinical meetings as required
• Collate, monitor, and report data/information and statistics as required
• Carry out photocopying as required
• Ensure that all admin, record-keeping, and communication within the project are maintained
  
  
  

About you

• Knowledge of general office procedures
• IT literacy including proficiency in word processing, excel spreadsheets and other MS applications
• Good interpersonal skills and a willingness to work flexibly as part of a team
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
• Confident and effective communication skills, both verbally and in writing and solid numeric skills
• Excellent organisational and time management skills
• Able to take responsibility for your own personal development, identifying personal training needs and participating in regular supervision and appraisal
• Be flexible to work across operational sites as required
• Minute taking experience would be an advantage
  
  
  

What we will give to you

• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
• Flexible working arrangements
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Participation in the Refer-a-Friend scheme
  
  
  

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.

Please note This role is not eligible for visa sponsorship if you require it to work in the UK. More information about eligible roles and occupations can be found here Skilled Worker visa Overview - GOV.UK

CGL SPOT (19) (£25,077.00 - £25,077.00)

N/A - Outside London Weighting Area

5/6/2025

27/5/2025

Harjit Sangha | [e-mail] | 07741326469

This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.