GP Receptionist/Administrator

NHS; Coventry; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established healthcare provider in Coventry is looking for a part-time Reception/Administrator to join their dynamic team. This role is crucial as the first point of contact for patients, ensuring a welcoming and efficient experience. The ideal candidate will possess strong customer care skills, excellent communication abilities, and a high degree of empathy. You will be responsible for managing appointments, responding to patient inquiries, and maintaining accurate records using electronic systems. This is a fantastic opportunity to contribute to a culture of high-quality care in a supportive environment.

Qualifications

• Experience working in a GP practice is essential.
• Ability to prioritize and work under pressure in a busy environment.

Responsibilities

• Greet patients and visitors courteously and professionally.
• Book and manage patient appointments efficiently.
• Respond to patient requests and ensure accurate record-keeping.

Skills

Customer Care Experience

Communication Skills

Attention to Detail

Keyboard and Computer Skills

Empathy and Diplomacy

Tools

EMIS

Docman

Accrux

Job description

Kensington Road is a long-established GP surgery in the suburb of Earlsdon, Coventry. With 4 GPs, 1 Nurse, 1 paramedic, 1 Advanced Nurse Practitioner, and a number of ARRS Roles who work regularly within the practice.

We are seeking to recruit a Reception / Administrator on a part-time basis to join our friendly, dynamic team! With a culture of delivering high-quality care, you will act as the first point of contact for patients and visitors using the practice.

Main duties of the job

1. Greet patients and visitors to the practice in a courteous, efficient, professional, and empathetic manner.
2. Book in, amend, and cancel patient appointments in line with practice appointment procedures, ensuring maximum efficiency of the appointment system.
3. Ensure that patients without appointments but who need urgent consultations are booked into appropriate slots with the relevant clinician.
4. Receive and accurately record requests for home visits, assessing urgency according to the practice's protocols.
5. Print off home visit summary sheets.
6. Ensure the computerised appointment system is up-to-date.
7. Respond to and/or redirect all patient and visitor requests appropriately.
8. Explain practice arrangements and formal requirements to new patients and temporary residents, ensuring procedures are completed.

About us

We are seeking to recruit a Reception / Administrator on a part-time basis to join our friendly, dynamic team! With a culture of delivering high-quality care, you will act as the first point of contact for patients and visitors using the practice.

Job responsibilities

• Experience in a customer care facing environment that you can evidence within your application.
• Excellent communication skills and attention to detail.
• Ability to prioritize and work under pressure in a busy reception area.
• The post is part-time.
• Reliability, professionalism, and adaptability to excel in an ever-changing environment.
• High degree of empathy, diplomacy, and integrity, with sensitivity to patients' needs.
• Excellent keyboard and computer skills, especially as NHS moves towards full electronic communications.
• Experience of using EMIS, Docman, and Accrux.

Person Specification

Experience

• Experience working in a GP Practice.
• Experience of EMIS, Docman, and Accrux.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to check for any previous criminal convictions.