CAMHS Receptionist / Administrator

NHS; Redditch; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an enthusiastic individual to join their reception team in Redditch. This role offers a chance to make a significant impact by providing excellent customer service and administrative support in a dynamic environment. You will be the first point of contact, responsible for greeting patients and managing various administrative tasks. The organization values diversity and offers flexible working options to ensure a great work-life balance. Join a supportive team where your contributions will help deliver outstanding care to the community.

Benefits

27 days leave plus bank holidays

Generous NHS pension

Flexible working opportunities

Maternity, paternity, and adoption support

Health and wellbeing opportunities

Qualifications

• Experience in NHS administrative roles preferred.
• Ability to manage and prioritize workload effectively.

Responsibilities

• Undertake reception duties, including booking patients into clinic.
• Provide administrative support like typing and data inputting.

Skills

Communication Skills

Organizational Skills

Customer Service

Literacy and Numeracy

Education

Vocational Level 2 in Business Administration

Minimum of 2 GCSEs including English Language

Tools

Microsoft Office Word

Microsoft Office Excel

Microsoft Office Outlook

Job description

Herefordshire and Worcestershire Health and Care NHS Trust

CAMHS is a specialist mentalhealth service for children and young people who have moderate to severe mentalhealth problems. The service offers faceto face clinic based and video conferencing approach to delivering care andassessments over four sites across the county.

An excellent opportunity hasarisen for an enthusiastic, experienced individual to join our team on apermanent basis, working on our reception at Redditch CAMHS. The successful candidate will be working 37.5hours per week, Monday to Friday, 8.30am 4.30pm with 30 minutes unpaidbreak. Your base will be CAMHS Redditch,which is situated in Redditch Town Hall, in the town centre.

Please note the Trust will not providesponsorship to work for this role, to apply you must have current right to workin the UK status.

Main duties of the job

The successful candidate will besat on our main reception meeting and greeting patients and staff members,answering the main telephone where you will be expected to take messages andpass them onto the relevant staff members.You will also be responsible for room bookings at CAMHS Redditch andcomplete admin tasks within the remit of your role.

The ability to use yourinitiative, work proactively, demonstrate excellent communication andinfluencing skills, manage and prioritise your own workload and respondflexibly to changing demands are essential requirements of the role.

Theremay be occasions when you are required to work from any of the CAMHS sitesaccording to business needs and therefore a degree of flexibility is required.

We are asupportive and passionate team, and you will receive full training to ensureyou can succeed in this role.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust,we are working together to deliver outstanding care. We run community hospitalsand community health services across Worcestershire and provide mental healthand learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people ofall ages, experiencing both physical and/or mental health conditions from over100 sites.

We will support you to thrive; offer flexibleworking options for a great work-life balance, help you fulfil your ambitions,and empower you to make positive changes within your team or service. We valuediversity and encourage applications from people of all backgrounds, cultures,and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to33 days with long service
• Generous NHS pension and enhanced pay when you workunsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit ourwebsite.

We encourage you to read the attached applicant guidance notes.

Sharingyour data - As a data controller we may sometimes need to process your data topursue our legitimate business interests, for example to request a survey fromyou (optional), to support the Trusts understanding of where you gainedinterest in working for the Trust.

Job responsibilities

KEY RESPONSIBILITIES

Administrative

Undertake reception duties, including booking patients intoclinic, using computerised systems.

Answer / deal with both face to face and telephone enquiries.

Provide administrative support e.g. typing, data inputting,filing, photocopying and facsimile as deemed appropriate, in line with TrustPolicies and Procedures.

Deal with incoming and outgoing post.

Communication and Liaison

Act as first point of contact.

Answer / deal with non-clinical enquiries / queries, bothface to face and via the telephone, in a friendly and courteous manner and passthem on to the relevant member of staff in an appropriate and timely manner.

Provide an excellent customer service role to both internal andexternal personnel.

Liaise and interact appropriately with other users and colleagues,as and when required.

Maintain and update all clinical and non-clinical bookings ofmeeting rooms, notify appropriate personnel of any changes.

Obtain and retrieve clinical/non-clinical records as requested.

For full details of the duties andcriteria for the role please refer to the job description and personspecification attached.

Person Specification

Skills and Abilities

• Ability to challenge poor behaviour.
• A positive attitude and able to act on feedback.
• Good level of literacy and numeracy.
• Good communication and organisational skills.
• Good telephone manner.

Qualifications

• Educated to vocational level 2 in Business Administration OR
• Good general education with a minimum of 2 GCSEs (to include English Language) at grade 9-4 (A*-C)
• OR
• NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post.
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Knowledge

• Knowledge of office procedures.
• Working knowledge of Microsoft Office Word, Excel, Outlook.
• Understanding of the Data Protection Act and code of Confidentiality.

Additional Criteria

• Willingness to undertake further training.
• Ability to meet the travel requirements of the role.
• You understand that we will not provide sponsorship to work for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Redditch Town Hall - Thread Needle House

Redditch Town Hall - Thread Needle House