Bank Administrator/Receptionist

HCRG Care Group; Nuneaton; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established industry player is seeking a dedicated Bank Administrator/Receptionist to join their dynamic team in Coventry and Warwickshire. This role is vital for ensuring the smooth operation of the Sexual Health Hub, where you will engage directly with patients and support clinical teams. You will handle reception duties, manage patient appointments using the Lilie system, and contribute to a welcoming environment. With a focus on high clinical standards and a supportive team culture, this position offers the chance to make a real impact in community health services. If you are passionate about administration and patient care, this is the perfect opportunity for you.

Benefits

Self-booking for shifts

Access to Wagestream

Free well-being service

Opportunities for professional development

Recognition programs for staff

Supportive team environment

Qualifications

• Experience in administration or receptionist roles.
• Proficient in using IT systems and Microsoft Office packages.
• Ability to communicate effectively with patients and healthcare professionals.

Responsibilities

• Manage reception desk duties including greeting patients and booking appointments.
• Use the Lilie system to track patient appointments.
• Support the Administration Team Lead in daily operations.

Skills

Administration

Communication

IT Skills

Multitasking

Education

GCSE in Maths

GCSE in English

Tools

Lilie Patient Management System

Microsoft Office

Job description

We have an exciting opportunity within our Coventry and Warwickshire Sexual Health Service for an experienced and enthusiastic administrator to join our friendly and welcoming team!

As part of your role as a Bank Administrator/Receptionist, you will assist with the provision of the Sexual Health Hub and contribute to the effective running of the clinics through the delivery of administrative tasks.

In the role you will directly support the service by maintaining administrative systems and procedures including reception duties, back-office support including minute taking, manage incoming calls from to the ‘Single Point of Access’ (SPA) and action as required and through direct patient contact.

The post holder will be proficient in the use of computerised systems for booking and tracking all types of patient appointments and patient electronic records, ensuring this function is co-ordinated and updated accurately and in a timely manner and will work in conjunction with the clinical, non-clinical and managerial teams to ensure appointment capacity is utilised and the timeliness of patient appointments is monitored.

Whilst this role is based at our Swan Centre in Rugby, there will be some requirement to travel to other bases including Leamington Spa and Coventry. All base locations are easily accessible and are central to town/city centres.

Main Responsibility

Responsibilities will include:

• Reception desk duties including greeting and registering patients, booking appointments and handling general enquires from patients, other healthcare professionals and the public where appropriate
• Use the Lilie patient management system to book, register and track patients through the service
• To ensure telephone enquiries from the SPA are dealt with in a polite and courteous manner
• To work in line with HCRG Care Group’s organisational values and behaviours framework, in addition to maintaining our local and regional guidelines
• Maintain a safe environment for patients, staff and visitors
• To participate in service developments for the administrative team and support clinical teams where required
• To support the Administration Team Lead in the day-to-day operational functions of the Sexual Health Hub and undertake any office duties to ensure the efficiency of the administrative service is maintained at all times

A full list of responsibilities can be found in the attached job description.

The Ideal Candidate

The Ideal Candidate will have / will be:

• Educated to GCSE level or equivalent in Maths and English
• Able to work collaboratively with others and form good working relationships
• Mature and professional approach to Sexual Health issues when dealing with patients
• Able to organise and prioritise own workload
• Able to communicate effectively and in an appropriate manner with individuals and groups at all levels
• Ability to multitask
• Demonstrate a sound knowledge of administration/reception roles
• Experience of working as part of a multi-disciplinary team
• Full UK driving licence and access to a car

You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.

Package Description

As a Sexual Health Bank Administrator/Receptionist, you’ll be working as part of the care system in Coventry and Warwickshire where we deliver services across Nuneaton, Leamington Spa, Rugby and Coventry.

As a Bank Administrator/Receptionist, you will benefit from:

• Hourly rate of £12.21 and Self-booking for shifts
• HCRG Care Group is pleased to offer access toWagestream- which lets you track your pay throughout the month and stream your earned wages into your bank account if you need them. No more high-interest loans or overdraft fees - simply get paid as you go.
• Working in an environment focused on thehighest clinical and quality standards
• Access to ourStrive for Better networks, a national support and professional network made up of NHS professionals like you, giving you the chance to constantly develop industry-leading care and quality
• Access to ourfree well-being serviceavailable 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newsletters
• Innovative forward-thinking culturewith the opportunity to put forward your ideas to contribute to the way we work. You will be encouraged to apply for national funding to drive your initiatives locally to benefit our patients and service users
• Rewarding and supportive teams, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual “Ask our Executives” event, where you can submit questions to the board and hear updates regularly on company strategy and objectives
• The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

About the Company

We change lives by transforming health and care.

Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

• Job Category HCRG - Administrative & Clerical