Administrator Receptionist

TipTopJob; Gillingham; On-site; GBP 23,000; Full time

Job summary

A leading social enterprise is seeking an Administrator/Receptionist to provide vital administrative support to the Drug and Alcohol Treatment Service in Medway. This full-time role involves managing reception duties, supporting clinic operations, and ensuring effective communication with clients and professionals. The ideal candidate will possess strong communication skills, a proactive attitude, and a relevant qualification or experience in administration.

Benefits

Flexible working arrangements

Training and development opportunities

Health Cashback Scheme (optional)

Season Ticket Loan Scheme

Cycle to Work Scheme

Crisis Loan Scheme

Electric Car Scheme

Wellbeing Days

Annual leave starting at 25 days

Contributory Pension Scheme

Qualifications

• Experience supporting administration or working as a receptionist.
• Excellent written and verbal communication skills.
• Ability to work independently and in a team.

Responsibilities

• Provide comprehensive business administration support.
• Manage appointments and handle queries from service users.
• Support the administrative team with data input and communication.

Skills

Communication

Problem Solving

Teamwork

Adaptability

Proactivity

Education

Business studies or administrative qualification

Tools

Microsoft Office

Case management systems

Job description

Administrator / Receptionist

Location: Medway

Salary: GBP 22,932 per annum plus benefits

Vacancy Type: Permanent, Full Time

We are currently recruiting for an Administrator/Receptionist.

Role / Team overview

The Administrator is responsible for providing comprehensive business administration support to the Drug and Alcohol Treatment Service in Medway. The service delivers clinical and psychosocial interventions, group work, holistic therapies, and additional support for adults with substance misuse issues.

The main responsibility is to deliver administrative support and act as the front of house in a client-facing role.

Key tasks will include

• Creating a welcoming environment in the reception and waiting area
• Supporting clinic attendance management and appointment bookings
• Handling queries from service users, the public, and professionals via face-to-face, telephone, or email interactions
• Ensuring effective communication to direct information appropriately

You will also support the wider administrative team with data input, clinical administration, and maintaining communication with local partners.

Flexibility is required, including some evening/weekend shifts with reasonable notice, to ensure continuity of care for clients.

The ideal candidate will have

• A business studies or administrative qualification (or be studying towards)
• Experience with Microsoft Office and case management systems
• Experience supporting administration or working as a receptionist within a large team, especially in a pressured environment
• Excellent written and verbal communication skills, with the ability to interact with people at all levels and work independently
• Proactivity: Quick thinking and initiative
• Resilience: Problem-solving skills and ability to learn from mistakes
• Adaptability: Ability to work in fast-paced, changing environments
• Confidence: Self-assured communication and awareness of the work environment
• Teamwork: Ability to collaborate effectively
• Openness to Feedback: Willing to learn and develop
• Innovation: Continually seeking improved ways of working

About Us

We are The Forward Trust, a social enterprise with charitable status dedicated to empowering individuals to break cycles of crime and addiction. For over 25 years, we have supported thousands of people to make positive life changes, including gaining employment, rebuilding relationships, and fostering community involvement.

Benefits

We value our employees and offer a range of benefits, including:

• Flexible working arrangements
• Training and development opportunities
• Health Cashback Scheme (optional)
• Season Ticket Loan Scheme
• Cycle to Work Scheme
• Crisis Loan Scheme
• Electric Car Scheme
• Wellbeing Days (pro-rated for part-time staff)
• Blue Light Card access
• Annual leave starting at 25 days, rising to 30 with service, plus bank holidays
• Contributory Pension Scheme (employer matched contributions up to 6% for first two years, up to 9% thereafter)
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to eligibility)

We are committed to diversity and inclusion within our workforce.