Administrator (LIRL)

City St George's; Greater London; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Staff training & development

Flexible working options

Job summary

City St George’s is seeking an experienced and highly organised administrator to support LawIRL projects and CityCLAC. You will manage enquiries, maintain confidential records, coordinate appointments and events, and assist student opportunities.

The role requires excellent customer service, strong communication and discretion, proficiency with Microsoft Office, and the ability to work both independently and in a small team.

Qualifications

• Strong communication and interpersonal skills.
• High level of accuracy in handling records.
• Experience handling confidential information with discretion.
• Comfortable using Microsoft Office and digital systems.

Responsibilities

• Provide essential administrative support across LawIRL projects and CityCLAC.
• Manage enquiries, maintain confidential records and case management systems, coordinate appointments and events.
• Support student opportunities and monitor deadlines.
• Interact with members of the public and community organisations with excellent customer service.

Skills

Customer service

Communication

Interpersonal skills

Accuracy

Discretion

Microsoft Office

Tools

Microsoft Office

Job description

Background

LawIRL is The City Law School’s experiential learning programme, designed to help students develop practical legal skills and gain first‑hand experience of the legal profession. Through opportunities including legal placements, court visits, mock trials and participation in the award‑winning City Community Legal Advice Centre (CityCLAC), students can apply their knowledge in real‑world settings. As part of City St George’s commitment to social mobility and professional education, LawIRL supports students in developing the experience, confidence and employability needed to succeed in an increasingly competitive legal sector while helping to improve access to justice within the local community.

Responsibilities

• The Administrator will provide essential administrative support across LawIRL projects and CityCLAC, ensuring an efficient and professional service for students, volunteer lawyers, staff, clients and external partners.
• Key duties include managing enquiries, maintaining confidential records and case management systems, coordinating appointments and events, supporting student opportunities and monitoring deadlines.
• The role involves regular interaction with members of the public and community organisations, requiring excellent customer service and organisational skills.
• Working closely with the LawIRL Coordinator, the postholder will contribute to the smooth delivery of programmes that support student development and community engagement.

Person Specification

We are seeking an experienced and highly organised administrator with a proven ability to deliver excellent customer service in a busy office environment. The successful candidate will possess strong communication and interpersonal skills, a high level of accuracy, and experience handling confidential information with discretion. They will be comfortable using Microsoft Office and digital systems, managing competing priorities, and working both independently and as part of a small team. While experience in higher education or legal services would be advantageous, we welcome applications from candidates with transferable administrative skills and a commitment to supporting students and the wider community.

Additional Information

Our services are open only during term time, and therefore, the administrator would be required to work in-person in our office for approximately 30 weeks of the year. There is an opportunity to work from home one day a week in term time, and all week when CityCLAC is closed for client appointments.

The role does involve some evening work (no more than one evening a week in term time only), and we also provide training for students on a Saturday three times a year. Time off in lieu is provided for any work completed outside of normal working hours.

Closing date for applications

4th October 23:55pm

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender re‑assignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio‑economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.

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