Student Engagement Officer (Redeployee Applicants Only)

City St George’s Students' Union; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

City St George's, University of London is seeking a proactive Student Engagement Officer to support student participation and learning. You will work within The City Law School to identify and remove barriers to engagement, and provide administrative support for attendance and engagement monitoring.

The role requires strong IT skills, experience in busy environments, and excellent communication. You will collaborate with students and support services to ensure inclusive practices and accurate

Qualifications

• Educated to A-level or equivalent.
• Experience in busy customer-focused environment, ideally in Higher Education.
• Confident with IT systems, including MS Office.
• Experience of student records systems (SITS) desirable.
• Strong verbal and written communication skills.
• Proven ability to draft correspondence and reports.
• Knowledge of data protection requirements and handling of sensitive information.
• Excellent organisational skills.
• Ability to analyse problems and identify solutions.
• High accuracy and attention to detail.

Responsibilities

• helping to identify and address barriers which prevent students from engaging with learning
• providing administrative support for attendance and engagement monitoring, and other related processes
• working with students and support services to identify and address concerns relating to students
• ensuring the reasonable adjustments policy is implemented effectively

Skills

Communication skills

IT systems

Data protection

Organisational skills

Problem solving

Education

A-level or equivalent

Tools

MS Office

Job description

Please note: This role is only open to redeployee applicants at City St George's. Applications from individuals who are not redeployee applicants will not be considered at this time.

City St George's, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George's, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background

The City Law School is the first in London and University of London to educate students and practitioners at all stages of legal education. The School has made significant advances in both research and education and seeks to build upon that success to become one of the UK's leading law schools as it takes advantage of the new regulatory landscape for legal education. An opportunity has arisen for a Student Engagement Officer to join us.

Responsibilities

• helping to identify and address barriers which prevent students from engaging with learning
• providing administrative support for attendance and engagement monitoring, and other related processes
• working with students and support services to identify and address concerns relating to students
• ensuring the reasonable adjustments policy is implemented effectively

Person Specification

• educated to A-level or equivalent
• have relevant experience of working in a busy customer focused environment ideally, in Higher Education or a similar setting
• confident using IT systems, including MS office packages, spreadsheets and databases
• experience of student records systems (particularly SITS) is highly desirable
• well-developed verbal and written communication skills
• proven ability to draft correspondence and reports
• knowledge of data protection requirements and experience of handling sensitive information and situations
• excellent organisational skills
• ability to analyse problems and identify solutions
• ability to work with a high degree of accuracy and attention to detail

Additional Information

Closing date for applications: 13th September 2026 at 11:59pm

Interviews are scheduled to take place on: TBC

The selection process will involve an interview and assessment. Interviews will last no more than 30 minutes. There will be a short competency test to follow the interview that candidates should allocate an additional 45 mins for completion (1hrs 15 minutes in total for interview and assessment). Further details will be confirmed at the interview stage.

City St George's offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George's, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George's operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions.