Administrator Infected Blood Psychological Support Service

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 21,000 - 26,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking an efficient administrator to join the Infected Blood Psychological Service (IBPS) within the Haemophilia and Thrombosis Centre. You will provide comprehensive secretarial and administrative support to a multidisciplinary team and ensure smooth running of outpatient clinics.

The role involves managing clinics, handling patient administration, diary maintenance, and reporting key performance indicators in line with NHS England targets

Qualifications

• 5 GCSEs at grade C/4 or above including English and Maths.
• Administrative experience in a clinic or NHS setting.
• Proficient in MS Office; diary maintenance skills.
• Excellent telephone manner and communication skills.
• Ability to meet tight deadlines and prioritise workload.
• IT qualifications/EPR training or experience.
• Knowledge of medical terminology is advantageous.
• Experience of team working within a healthcare environment.

Responsibilities

• Provide full secretarial and administrative support to the clinical team.
• Manage lists and clinics, ensuring patient appointments run on time.
• Liaise with centre receptionists to coordinate clinic activity.
• Organise extra clinics when required and coordinate staff and patients.
• General admin: filing, typing, scanning, minutes and meetings.
• Collect and report key performance indicators as required.

Skills

Administrative experience

MS Office proficiency

Telephone skills

Diary management

Prior NHS experience

Medical terminology knowledge

Teamwork

Ability to meet deadlines

Education

GCSEs including English and Maths

Tools

MS Office

EPR/EMR systems

Digital transcription

Diary maintenance

Job description

This post is based within Oxford University Hospitals Foundation Trust Infected Blood Psychological Service (IBPS) hosted by the Haemophilia and Thrombosis Centre. The service provides multidisciplinary care for those infected and affected by the contaminated blood products by a) conducting outreach and psychosocial assessments led by a navigator; and b) providing psychological therapies by a team of psychological professionals. Patient administration underpins the patient journey, supporting clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the department. This will be through the delivery of a comprehensive administrative service to a specialty team of Psychology and a Navigator/Social Worker.Main duties of the job To provide: advice and support to beneficiaries of the service full secretarial and administrative services to the clinical team Management of lists and clinics, ensuring that all patients are seen within the required time scales and in accordance with NHS England targets and Trust policies. Close liaison with the Centre receptionists in order to maintain the smooth running of outpatient clinics and to keep the department informed of any known changes to forthcoming clinics. When requested, to organise and set up extra clinics and liaise closely with, clinic staff and patients. General administrative duties including filing, typing, photocopying, scanning, arrangement of meetings, taking minutes and dealing with general communication. joint working and close co-operation is developed and maintained with internal and external staff groups, providing the clinical/operational services needed to maintain a complete and seamless service to patients Collection and reporting of key performance indicators of the service, ensuring that it meets the targets set out by NHS England

• Good general level of education (e.g. 5 GCSEs grade C/4 or above or equivalent including English and Maths, or equivalent knowledge of a range of trust policies and management procedures
• Previous administrative experience Up-to-date experience of MS Office Diary Maintenance
• Excellent telephone manner
• Ability to work to tight deadlines and prioritise own workload.
• Ability to work to tight deadlines and prioritise own workload., IT qualifications/EPR trained
• Previous experience within the NHS/public sector. Digital transcription experience. Knowledge of medical terminology.
• Evidence of team working.
• Understanding and knowledge of the Trusts values
  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.