Transformation Service Manager - Specialist Surgery

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 52,000 - 70,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking an experienced operational leader to ensure safe, efficient day-to-day service delivery while driving improvements across the Directorate. You will work with clinical and non-clinical teams to deliver high-quality patient care and better access and outcomes.

This role requires strong organisational, communication and project management skills, plus the ability to influence change across professional boundaries in a fast-paced NHS

Qualifications

• Experience of working in a managerial role in the NHS.
• Evidence of continued professional development.
• Management qualification or equivalent experience.
• Experience line managing a varied multi-disciplinary team.

Responsibilities

• Provide operational leadership and ensure safe, effective day-to-day running of designated services.
• Lead transformation and improvement projects across the Directorate.
• Support performance delivery, including RTT, Diagnostics and Cancer targets.
• Contribute to emergency care pathways within relevant specialties.
• Maintain oversight of budgets and support financial planning and cost-improvement initiatives.
• Develop business cases and service development proposals.
• Provide line management, appraisals and staff development.
• Represent the Directorate at internal and external meetings, deputising for senior managers when required.

Skills

NHS management

Project management

Leadership

Stakeholder engagement

Budget management

Staff development

Education

Management qualification

NHS leadership training

Tools

Microsoft Office

EPR systems

Job description

Working closely with the Clinical Director, Directorate Manager, Deputy Directorate Manager and Matrons, you will provide visible leadership and take responsibility for ensuring high-quality operational performance across designated clinical service areas. You will support day-to-day service delivery while also leading critical workstreams that improve access, efficiency and patient experience.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

This is an exciting opportunity for someone with strong organisational, communication and project management skills to lead service improvement, support operational delivery, and drive forward key transformation priorities within a fast-paced clinical environment. We are looking for an adaptable and proactive manager who thrives in a complex environment and can confidently navigate competing priorities. You will need to be able to communicate highly complex and sensitive information, influence change across professional boundaries, and foster collaborative working with clinical and non-clinical teams. You will be resilient under pressure, able to manage emerging operational challenges, and committed to promoting a positive culture aligned with the Trust's values. Strong project management skills, excellent judgement, and the ability to lead, motivate and develop staff are essential.

Key Responsibilities

• Provide operational leadership and ensure safe, effective day-to-day running of designated services.
• Lead transformation and improvement projects across the Directorate.
• Support performance delivery, including RTT, Diagnostics and Cancer targets.
• Contribute to emergency care pathways within relevant specialties.
• Maintain oversight of budgets and support financial planning and cost-improvement initiatives.
• Develop business cases and service development proposals.
• Provide line management, appraisals and staff development.
• Represent the Directorate at internal and external meetings, deputising for senior managers when required.

Experience & Qualifications

• Experience of working in a managerial role in the NHS
• Evidence of continued professional development

Desirable criteria

• Management qualification Degree or equivalent management experience.

Essential criteria

• Experience providing line management support to a variety of staff
• Experience working closely with a varied multi-disciplinary team.

Desirable criteria

• Project Management
• Budget Management
• Implementation of HR process's and policy.
• Operational Management experience
• Experience in the acute sector, Knowledge of national NHS policy, standards and performance metrics
• Excellent interpersonal and communication skills.
• Able to manage multiple tasks and prioritise as appropriate.
• Expert use of IT resources and Microsoft Office
• Able to work pro-actively and co-operatively with senior management and clinical staff.
• Experience of using EPR, Well organised Careful attention to detail Able to demonstrate resilience in a busy and dynamic environment. Positive and motivated Patient centred

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel. In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it.

We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.