Administrator - Estate Agency

Jukes Estate Agents; Harlow; On-site; GBP 23,000 - 25,000; Full time

Benefits offered by this job

Car allowance

Petrol support

Five weeks' annual holiday

Job summary

Jukes Estate Agents in Harlow is seeking an Administrator to support office operations, customer service and property duties. The role offers progression into estate agency and management with ongoing training.

You will handle calls, schedule viewings, maintain records, and work with the CRM while developing property knowledge and business skills within a growing agency.

Qualifications

• Previous experience in an administrative or office-based role.
• Good working knowledge of Microsoft Word, Excel and Outlook.
• Experience using a CRM system would be advantageous.
• A full, valid UK driving licence.
• Confident telephone manner and strong communication skills.
• Good organisational skills and the ability to manage multiple tasks.

Responsibilities

• Answering incoming telephone calls and making outgoing calls.
• Arranging property viewings and valuation appointments.
• Handling general customer and property enquiries.
• Conducting property viewings when required.
• Maintaining accurate records and updating the CRM system.
• Approaching homeowners in targeted areas to discuss services.

Skills

MS Word

MS Excel

MS Outlook

CRM usage

Driving licence

Telephone manner

Communication skills

Organisational skills

Tools

CRM system

Job description

Administrator - Estate Agency

Location: Harlow

Salary: £23,000–£25,000 per annum, plus commission

Working Hours: Monday–Friday, with weekend work required (minimum every other Saturday). No Sunday working.

About the Company

We are working with a new, independent estate agency based in Harlow that is experiencing rapid growth. This is an exciting opportunity to join a small, ambitious business where the successful candidate will have the chance to make a real contribution to its development.

The company is looking for an enthusiastic, organised and ambitious individual with an administrative background who is keen to develop a long-term career within the property industry.

The Role

Initially, the position will involve a combination of office administration, customer service and property-related responsibilities. However, there is significant opportunity for progression for the right person.

• Answering incoming telephone calls and making outgoing calls.
• Arranging property viewings and valuation appointments.
• Handling general customer and property enquiries.
• Conducting property viewings when required.
• Maintaining accurate records and updating the company's CRM system.
• Approaching homeowners in targeted areas to discuss their current estate agency arrangements and introduce the company's services.
• Developing an understanding of the legal and compliance requirements involved in estate agency, including customer identification checks, HMRC requirements and anti-money laundering procedures.
• Supporting the day-to-day running of the office and wider business operations.

Career Progression

This is much more than a traditional administrative position. The company has a long-term vision for the successful candidate to develop into a qualified estate agent and eventually take on a senior management role, with the potential to manage the business on behalf of the owners.

You will have the opportunity to learn all aspects of estate agency, develop your property knowledge and gain experience in managing staff and business operations. As the company grows, you may also have the opportunity to train and develop new members of the team.

The ideal candidate will be ambitious, proactive and interested in building a long-term career within the property industry.

Requirements

• Previous experience in an administrative or office-based role.
• Good working knowledge of Microsoft Word, Excel and Outlook.
• Experience using a CRM system would be advantageous.
• A full, valid UK driving licence.
• Confident telephone manner and strong communication skills.
• Good organisational skills and the ability to manage multiple tasks.
• A proactive attitude and willingness to learn.
• An interest in property and a desire to develop a career in estate agency.

Previous estate agency experience is not essential, as training and development will be provided for the right candidate.

Salary and Benefits

• Salary of £23,000–£25,000 per annum, depending on experience.
• Commission opportunities.
• Car allowance and petrol support.
• Five weeks' annual holiday, plus bank holidays.
• Relaxed and supportive working environment.
• Long-term career progression and the opportunity to develop into a management position.

The Opportunity

If you have an administrative background, enjoy dealing with people and are looking for an opportunity to progress beyond a traditional office role, this could be an excellent opportunity.

The company is looking for someone who wants to grow with the business, take responsibility and ultimately play an important part in its future success