Administrator/ Driver

Blue Arrow; West Midlands; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Full training

Pension scheme

28 days holiday

DBS checks

Disability Confident Employer

Job summary

Blue Arrow is seeking an Administrator in Coventry for a full-time role (Mon-Fri, 8am-4pm). Start ASAP. Temporary for three months, with potential to become a fixed-term contract.

A valid UK driving licence is essential. You will receive and process documents from solicitors, collect from clients, and drive a van to sites in Coventry as required. Responsibilities include logging post, updating records, handling client calls, and maintaining confidentiality while following health and safety

Qualifications

• GCSE Maths and English.
• Full UK Driving Licence - Willingness to Travel.
• Good knowledge of MS Office and a working knowledge of general IT systems.
• Excellent communication skills both oral and written with the ability to communicate at all levels.
• Excellent customer service skills - the ability to effectively communicate clearly with demanding customers.
• Excellent attention to detail with the ability to work accurately under pressure and "right first time" approach.
• Excellent organisational skills, ability to prioritise work and multi-task.
• Ability to work to tight deadlines.
• Ability to follow processes and procedures.
• Ability to work with minimal supervision on routine matters but recognise when escalation or further guidance is needed.
• Ability to work as part of a team.
• Ability to work flexibly in a changing environment with a "can do" attitude with all tasks in line with customer and business requirements.
• Experience of manual handling.
• Ability to identify risks and apply health and safety procedures.
• Flexibility with hours - may be required to work overtime.

Responsibilities

• Receive, assess and acknowledge incoming documentation and direct appropriately.
• Log incoming post onto our in-house database and create physical files.
• Link incoming documents to existing applications and update records.
• Interrogate databases and spreadsheets to locate information regarding interventions, requests and files and documents.
• Determine ownership of files and documents and the authority needed for the release.
• To sift files and redact documents prior to release.
• Handle incoming telephone calls and emails from clients and solicitors, provide updates on cases and explain actions needed and reasons why.
• Taking responsibility for chasing information and keeping clients updated.
• Support the intervention process.
• Drive a van.
• Attend third party sites to collect/deliver files.
• As directed assist with loading and unloading of incoming and outgoing boxes and files.
• Ensure any mechanical handling equipment is operated safely and securely.
• Maintain accurate records and logbooks as per Capita's instructions.
• Sort files and maintain accurate filing systems in line with agreed processes.
• Ensure all aspects of confidentiality are strictly observed.
• Ability to comply with Health & Safety instructions and guidance.
• Provide support as and when required to the Team Leader including any other tasks which will be in line with customer and business needs.
• Ensure all responsibilities to be carried out in line with local and company guidelines.

Skills

Driving licence

Communication

Attention to detail

Organisation

Time management

Customer service

Teamwork

Health and safety awareness

Willingness to travel

Education

GCSE Maths and English

Tools

MS Office

Job description

Job Title: Administrator

Location: Coventry

Hours: Full-time, Monday to Friday

Shift: 8am - 4pm

Pay Rate: 12.90 per hour.

Start Date: ASAP

Temporary for three months, but could lead to a fixed term contact thereafter, for the right candidate.

MUST HAVE A FULL UK CLEAN DRIVING LICENCE

Job Purpose:

To receive and process files/documents recovered from solicitors.

You will also make collections from clients and attend solicitor's offices to collect boxes of documents which are returned to Coventry, therefore a Full UK driving license will be required.

Key Responsibilities:

• Receive, assess and acknowledge incoming documentation and direct appropriately
• Log incoming post onto our in-house database and create physical files
• Link incoming documents to existing applications and update records
• Interrogate databases and spreadsheets to locate information regarding interventions, requests and files and documents.
• Determine ownership of files and documents and the authority needed for the release
• To sift files and redact documents prior to release.
• Handle incoming telephone calls and emails from clients and solicitors, provide updates on cases and explain actions needed and reasons why
• Taking responsibility for chasing information and keeping clients updated.
• Support the intervention process
• Drive a van
• Attend third party sites to collect/deliver files
• As directed assist with loading and unloading of incoming and outgoing boxes and files
• Ensure any mechanical handling equipment is operated safely and securely
• Maintain accurate records and logbooks as per Capita's instructions
• Sort files and maintain accurate filing systems in line with agreed processes
• Ensure all aspects of confidentiality are strictly observed
• Ability to comply with Health & Safety instructions and guidance
• Provide support as and when required to the Team Leader including any other tasks which will be in line with customer and business needs.
• Ensure all responsibilities to be carried out in line with local and company guidelines

Key Skills & Qualifications:

• GCSE Maths and English
• Full UK Driving License - Willingness to Travel
• Good knowledge of MS office and a working knowledge of general IT systems
• Excellent communication skills both oral and written with the ability to communicate at all levels
• Excellent customer service skills - the ability to effectively communicate clearly with demanding customers
• Excellent attention to detail with the ability to work accurately under pressure and "right first time" approach
• Excellent organisational skills, ability to prioritise work and multi-task
• Ability to work to tight deadlines
• Ability to follow processes and procedures
• Ability to work with minimal supervision on routine matters but recognise when escalation or further guidance is needed
• Ability to work as part of a team
• Ability to work flexibly in a changing environment with a "can do" attitude with all tasks in line with customer and business requirements
• Experience of manual handling
• Ability to identify risks and apply health and safety procedures
• Flexibility with hours - may be required to work overtime

Rewards & Benefits:

• Attractive pay rates
• Full paid training
• Instant access to Blue Arrow training portal
• Auto enrolment in pension scheme
• 28 days paid holiday
• All applications will be subject to pre-employment and referencing checks, inclusive of paid for DBS.
• Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.