Administrator (Customer Support)

Honeycomb; Antrim; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a dynamic manufacturing company as an Administrator in Antrim, where you will be the first point of contact for customers, handling queries and ensuring successful order fulfillment. This full-time role offers a competitive salary and excellent career development opportunities in a fast-paced environment. If you are proactive, IT proficient, and a strong team player, this position is perfect for you. Experience the benefits of working in an ever-growing industry with a supportive team dedicated to success.

Qualifications

• Strong administrative and customer service experience required.
• Proficient in IT systems, including MS packages.

Responsibilities

• First point of contact for customers, handling queries via phone and email.
• Responsible for accurate administration of all orders.

Skills

Administrative Experience

Customer Service

IT Proficiency

ERP Systems

Tools

Microsoft Office

ERP Software

Job description

Honeycomb is delighted to be working alongside our client, a leading manufacturing company to recruit an Administrator to join the team, on a full-time permanent basis. Based in Antrim, our client operates throughout both the UK and Ireland, providing exceptional products and services to their customers. Offering excellent career development and the opportunity to join an ever-growing industry.

The Role

• Being first point of contact for customers, handling any queries via both phone and email.
• Responsible for handling all queries regarding orders, including quotations, delivery updates and production times to ensure successful order fulfilment.
• Accurate administration regarding all orders, ensuring internal ERP system is continually kept up to date regarding sales orders.
• Providing any additional support to wider teams within the business to ensure up most success.

The Person

• The ideal candidate will be coming with strong administrative and customer service experience.
• Ability to work within a fast-paced working environment.
• Proficient within IT systems, including all MS packages, experience with ERP systems would be advantageous for this role.
• Confident and able to work off your own initiative.
• A good team player who can build strong relationships with both customers and peers.

The Package
The package for this role includes a starting salary of £25,800 with salary reviews following probation, alongside a variety of other benefits which can be discussed at interview. With an attractive working week of Monday- Friday, our client offers excellent opportunities for career development and progression.

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Erin, Associate Director at Honeycomb.

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equality of opportunity to all.

** Please note, we are receiving an exceptionally high number of applications and present and will be unable to shortlist candidates who are not meeting the specific requirements for this role. Due to the high volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding. **