Operations Administrator

Midas Recruitment Ltd; Coleshill Heath; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

On-site parking

20 days holidays + bank holidays

Friendly and supportive environment

Employee discounts and rewards

Job summary

Midas Recruitment Ltd is seeking a detail-oriented Operations Administrator to support a busy team by investigating and resolving customer and operational queries across multiple systems.

You will maintain records, validate data, manage admin tasks and produce reports using Excel to support efficient processes and continuous improvement.

Qualifications

• Experience in fast-paced administration, operations or customer support.
• Proven data entry accuracy and attention to detail.

Responsibilities

• Investigate and resolve operational and customer queries using multiple internal systems.
• Maintain accurate records, process updates and ensure data is complete and up to date.
• Manage a high-volume administrative workload, prioritising tasks to meet deadlines and service levels.
• Produce reports and analyse data using Excel to identify trends and support decision-making.
• Liaise with internal teams and stakeholders to resolve queries and improve operational efficiency.
• Support process improvements by identifying recurring issues and recommending more efficient ways of working.
• Ensure all work is completed accurately and in line with company procedures, compliance requirements and quality standards.
• Contribute to achieving key performance measures including productivity, accuracy, service levels, case resolution and continuous improvement.

Skills

Excel proficiency

Data entry accuracy

Organisational skills

Communication skills

Multi-system experience

Tools

MS Office

Job description

We are looking for a detail-oriented Operations Administrator to support a busy team by investigating and resolving customer and operational queries. You'll work across multiple systems to maintain accurate records, validate data, manage administrative tasks and ensure processes run efficiently. Strong organisational skills, attention to detail and confident Excel skills are essential for success in this role.

What's in it for you?

• Work hours: Monday to Friday - 37.5 Hours per week
• Working 1 in 4 Saturdays
• 20 days Holiday plus Bank Holidays
• Free on-site parking
• Friendly and supportive working environment
• Opportunity to gain valuable experience within a thriving business
• Employee discounts and rewards

Operations Administrator Responsibilities:

• Investigate and resolve operational and customer queries using multiple internal systems.
• Maintain accurate records, process updates and ensure data is complete and up to date.
• Manage a high-volume administrative workload, prioritising tasks to meet deadlines and service levels.
• Produce reports and analyse data using Excel to identify trends and support decision-making.
• Liaise with internal teams and stakeholders to resolve queries and improve operational efficiency.
• Support process improvements by identifying recurring issues and recommending more efficient ways of working.
• Ensure all work is completed accurately and in line with company procedures, compliance requirements and quality standards.
• Contribute to achieving key performance measures including productivity, accuracy, service levels, case resolution and continuous improvement.

Operations Administrator Skills and Experience:

• Previous experience in a fast-paced administration, operations or customer support environment, managing high volumes of work.
• Strong analytical and problem-solving skills, with exceptional attention to detail and a methodical approach to maintaining accurate records.
• Highly organised with the ability to prioritise multiple tasks, meet deadlines and work effectively under pressure.
• Confident using Microsoft Office, particularly Excel, with experience working across multiple systems, databases or CRM platforms.
• Excellent written communication skills, with the ability to investigate issues, produce reports and work collaboratively with internal stakeholders.
• Proactive, adaptable and self-motivated, taking ownership of tasks while contributing to continuous improvement and operational efficiency