Administrator - Bucks Talking Therapies

The Methodist Church in Britain; High Wycombe; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

27 days annual leave

NHS pension

Learning & development

Career progression

NHS discount

Lease car scheme

Cycle to work

Employee Assistance Programme

Job summary

Oxford Health NHS Foundation Trust is seeking a part-time administrator for Buckinghamshire Talking Therapies, the anxiety and depression service. The role focuses on accurate referrals, handling calls and emails, and maintaining confidential electronic records across county bases and clinic spaces.

The workload is varied with travel around Buckinghamshire, requiring a professional telephone manner, fast typing, and the right to work in the UK without sponsorship.

Qualifications

• Proven experience in an administrative role.
• Proven experience dealing with the public politely and effectively.
• Proven experience working within a team.

Responsibilities

• Take and process referrals accurately and efficiently, typing and talking to capture referral information.
• Communicate with clients and professionals by telephone and email.
• Maintain electronic records.
• Process information in a timely and confidential manner.
• Carry out administrative tasks that support patients, clinicians and the wider Talking Therapies team.
• Manage a varied workload and changing priorities in a busy service.
• Liaise with clients and colleagues across Buckinghamshire.

Skills

Typing

Excel

Word

Outlook

Communication

Written comms

Diary management

Attention to detail

Travel

Tools

RIO

PCMIS

Job description

A 12-month fixed-term administrator post in Buckinghamshire Talking Therapies, the anxiety and depression service run by Oxford Health NHS Trust. The work centres on taking referrals accurately, handling calls and emails with clients and professionals, and keeping electronic records confidential and up to date. It is a part-time role of 22.5 hours a week that involves travel around the county between bases and clinic space. Fit turns on a professional telephone manner, fast typing and the right to work in the UK without sponsorship.

What the job involves

• Take and process referrals accurately and efficiently, typing and talking to capture referral information
• Communicate with clients and professionals by telephone and email
• Maintain electronic records
• Process information in a timely and confidential manner
• Carry out administrative tasks that support patients, clinicians and the wider Talking Therapies team
• Manage a varied workload and changing priorities in a busy service
• Liaise with clients and colleagues across Buckinghamshire

What’s required

Experience

• Proven experience in an administrative role
• Proven experience dealing with the public politely and effectively
• Proven experience working within a team

Skills & knowledge

• Ability to type and talk to take referral information accurately
• Ability to use Excel, Word and Outlook
• Ability to communicate confidently and effectively with all levels of staff
• Good quality written communication
• Organisational skills, including managing diary systems and tracking information
• Attention to detail

Other

• Ability and willingness to travel for work

Nice to have

• Experience of working in a healthcare environment
• Experience analysing data and interpreting information
• Experience of clinical systems such as RIO and PCMIS
• Desire to attend courses relevant to the role
• A level or NVQ level 3 or equivalent, or previous experience in an administration assistant role

What’s offered

• 27 days annual leave plus bank holidays, rising to 33 days with continuous service
• Competitive pension scheme
• Access to individual and Trust-wide learning and development
• Career progression opportunities
• NHS discount across a range of shops, restaurants and retailers
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme