Administrator (AWDO-P15407)

AWD online; Taunton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Birthday day off

Volunteer days

Pension contributions

Life assurance

Annual salary review

Benefit Hub access

Meals provided during shift

Job summary

AWD online is seeking a highly organised Administrator to support a busy residential service in Bristol. You will manage reception, accurate records and day-to-day admin while handling confidential information with care.

Role offers a strong benefits package and a salary of £25,500 per annum, plus additional benefits. 37 hours per week, Monday to Friday, full-time permanent position.

Qualifications

• Previous experience in administrative support or office administration
• Strong IT skills including MS Office, Word, Excel and database systems
• Good numeracy and literacy skills with excellent written and verbal communication
• Experience with data entry, record keeping and office systems
• Strong organisation and multitasking skills with the ability to prioritise workload and meet deadlines
• Ability to handle confidential and sensitive information appropriately
• Ability to work independently and collaboratively with a professional, approachable manner

Responsibilities

• Reception Management: act as the first point of contact for visitors and residents
• Call Handling: manage incoming and outgoing calls and take messages
• Records and Database Management: maintain resident information and data entry
• Documentation and Meetings: prepare admissions, induction and risk management paperwork; distribute minutes
• Office and Stock Support: manage filing, post, stationery and supplies
• Facilities and Equipment Coordination: liaise with maintenance and arrange repairs
• Health and Safety Records: maintain records and support procedures
• Financial Administration: manage petty cash and vouchers as authorised

Skills

MS Office

Data entry

Written & spoken communication

Education

NVQ Level 2/3 in Administration

Tools

Database systems

Job description

A rewarding opportunity for a highly organised administrator with strong customer service, IT and office support skills to join a busy residential service, providing professional reception, accurate records and day-to-day administrative support.

If you’ve also worked in the following roles, we’d also like to hear from you: Office Administrator, Receptionist, Administration Assistant, Office Assistant, Front of House Administrator, Customer Service Administrator, Admin Assistant, Team Administrator, Business Support Administrator, Administrative Assistant, Clerical Assistant

Successful candidates can expect a strong benefits package, including 199.8 hours’ annual leave plus bank holidays, birthday leave, a Healthcare Cash Plan, life assurance and employer pension contributions.

SALARY: £25,500 per annum + Benefits

LOCATION: Bristol, South West England

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37 hours per week, Monday to Friday

PLEASE NOTE: Occupational requirement: Please note: Due to the gender-specific nature of this role, applications can only be accepted from women candidates. This includes all women whose legal gender is female, including those who hold a Gender Recognition Certificate (GRC). Gender is considered to be a genuine occupational requirement in accordance with the Equality Act 2010.

JOB OVERVIEW

A rewarding position offers the chance to make a practical contribution in a specialist residential service, with the Administrator helping maintain a professional, safe and well‑organised environment.

The Administrator supports accurate records, database updates and office processes while providing a welcoming first point of contact for residents, visitors and colleagues.

Working as the Administrator brings variety across reception, administration and coordination, with scope to work independently and collaboratively while handling sensitive information with care.

DUTIES

Your duties as the Administrator include:

• Reception Management: Act as the first point of contact for visitors and residents, maintaining a professional front-of-house service
• Call Handling: Manage incoming and outgoing calls, take messages and respond to enquiries appropriately
• Records and Database Management: Maintain accurate resident information, data entry and records using approved systems
• Documentation and Meetings: Prepare admissions, induction and risk‑management paperwork, organise meetings, prepare agendas and distribute minutes
• Office and Stock Support: Manage filing, post, stationery, office supplies and general administrative tasks
• Facilities and Equipment Coordination: Liaise with maintenance, cleaning and laundry services and arrange office equipment repairs when needed
• Health and Safety Records: Maintain relevant records and support adherence to procedures
• Financial Administration: Manage petty cash and vouchers in line with procedures where authorised

CANDIDATE REQUIREMENTS

• Applications can only be accepted from women candidates due to the gender‑specific nature of this role; this includes women whose legal gender is female, including those who hold a Gender Recognition Certificate (GRC), as permitted by the occupational requirement provisions of the Equality Act 2010
• Previous experience in administrative support or office administration
• Strong IT skills including MS Office, Word, Excel and database systems
• Good numeracy and literacy skills with excellent written and verbal communication
• Experience with data entry, record keeping and office systems
• Strong organisation and multitasking skills with the ability to prioritise workload and meet deadlines
• Ability to handle confidential and sensitive information appropriately
• Ability to work independently and collaboratively with a professional, approachable manner

DESIRABLE

• Experience working with individuals facing social or personal challenges
• NVQ Level 2 or Level 3 in Administration or equivalent qualification
• Knowledge of Health & Safety procedures
• Experience supporting teams in a residential or public sector environment

BENEFITS

• 199.8 hours’ annual leave per annum, plus bank holidays, increasing with service with the option to buy additional leave
• Birthday day off
• 2 paid Volunteer Days each year
• 5% employer pension contribution, matched by a 5% employee contribution
• Life Assurance at 3 x salary
• Annual salary review
• Refer a Friend scheme
• Access to Benefit Hub with retail discounts, Cycle to Work scheme and additional voluntary benefits
• All meals provided during your shift by in‑house cooks

This role requires an Enhanced DBS Check