Administrator

Country Court Care; Halesowen; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Annual pay reviews

Induction Training Programme with NVQ

Recommend a Friend bonus

Blue Light Discount Card

Annual Staff Awards Programme

Job summary

Country Court Care is inviting applications for a Home Administrator at Shenstone Court, our brand new care home in Halesowen. You will provide a central administrative service to the home manager, residents and staff, ensuring GDPR-compliant records and smooth day-to-day operations.

The role requires 40 hours per week, weekend shifts on rota, and a proactive, customer-focused approach. We offer training, a pension scheme, annual leave and opportunities to develop qualifications.

Qualifications

• Extensive administrative experience and attentive to detail.
• Strong customer service skills and diary management ability.
• Positive team player with understanding of care sector beneficial.

Responsibilities

• Provide full administrative support to home and manager, including diary management and filing.
• Deliver excellent customer service over the phone, in person and in writing.
• Maintain resident records and archiving in line with GDPR and policy.
• Ensure invoices are sent to head office promptly.
• Support recruitment and coordinate interviews for candidates.
• Complete DBS and right-to-work checks in the UK.
• Update learning management system for staff training.
• Accurately record staff hours, sickness and holidays.
• Be available to travel to other homes if required.

Skills

Administrative experience

Diary management

Customer service

Attention to detail

Team player

UK right to work

Tools

Learning Management System

Job description

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Administrator

Reference: NOV20263803

Expiry date: 17:30, Mon, 16th Nov 2026

Location: Shenstone Court Care Home, Somers Road, Halesowen

Benefits: Excellent Benefits including great pay with annual pay reviews, excellent training with nationally recognised qualifications, range of leisure & retail discounts, free uniform, onsite parking, Competitive annual leave, Pension Scheme and much more!

Home Administrator - Required at our brand new care home ' Shenstone Court' in Halesowen - Part of the Country Court Family

We are no longer accepting overseas applications for sponsorship.

Hours: 40 hours per week working weekends on rota

We are looking for an experienced administrator for our nursing home 'Shenstone Court', where you will be providing a central administrative service to the home manager, the home and our residents.
Shenstone Court is one of our brand new Care homes which is located in Halesowen. From the moment you step across the threshold you’ll be embraced by its warm & welcoming atmosphere. The Home specialises in residential care, dementia care & short-term respite care.

JOINING THE COUNTRY COURT CARE FAMILY

We’re proud to be a family run business that’s grown over the years to a family of 3,300+ employees and over 45 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas - we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!

ABOUT THE ADMINISTRATOR ROLE

The Administrator is a vital role, where you will be providing a warm and welcoming service offering the support required to ensure the home meets high standards and delivers the very best care for our residents. You will support the Home Manager, liaise with our Head Office and be a key part of our team in the home ensuring we enrich the lives of everyone who lives or works with us.

Key duties will include:

• Provide full administrative support to the home and home manager including diary management, minute taking, photocopying, filing and maintaining records
• Provide excellent customer service over the phone, face to face & in writing to customers, professionals, colleagues and family members
• Maintain resident records and archiving in line with GDPR and policy
• Ensure invoices are sent to head office in a timely manner
• Support the manager in all aspects of recruitment, arranging interviews with candidates and supporting a quality interview process
• Ensure all DBS and employment checks/proof of right to work in the UK.
• Update the learning management system for all staff training
• Ensure all staff data is entered accurately including hours, sickness and holidays are correct according to the job role.
• Be available to travel to other homes if required

ABOUT YOU

We want someone proactive, passionate and ambitious to support us to create the best person‑centred environment for our residents and to connect us to our local community. You’ll be genuinely valued and empowered as an integral part of our team.

Ideally you will have extensive administrative experience, with excellent attention to detail, you’ll be a positive team player and feel comfortable in a busy and customer focused role. An understanding of care sector would be advantageous

IN RETURN:

You’ll be joining our family-run business and alongside pension contributions and annual leave, we offer:

• Annual pay reviews.
• A bespoke Induction Training Programme, with ongoing development and access to nationally recognised qualifications*
• Recommend a Friend bonus scheme*
• Access to the Blue Light Discount Card
• Annual Staff Awards Programme, celebrating outstanding contributions across all our Homes

*Subject to Terms and Conditions

PLEASE NOTE:

All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.
We are no longer accepting overseas applications for sponsorship.