Administrator

Consortium; West of England; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Medicash Health Plan

33 days annual leave (36 after 5 years

DBS Check

Blue Light Card discounts

Cycle to Work Scheme

Company Sick Pay

Employee Assistance Programme

Refer a Friend Bonus

Job summary

Brunelcare is seeking a diligent Administrator to support the smooth day-to-day running of our site. You will be the first point of contact for tenants, families and contractors, handling admin tasks and maintaining records with a focus on friendly, efficient service.

You’ll join a proactive team in a Bristol-based charity dedicated to housing, care and support for older people. A comprehensive benefits package and generous annual leave accompany a stable, supportive workplace.

Qualifications

• Excellent administrative and typing skills.
• Good IT skills and confidence using computer systems and Microsoft Office.
• Strong attention to detail with high accuracy.
• Good communication and interpersonal skills; able to build positive relationships.
• Flexible and adaptable; able to respond to changing priorities.
• Ability to use own initiative and work independently.

Responsibilities

• Acting as the first point of contact for telephone enquiries, tenants, family members and visitors, providing a friendly and helpful service.
• Completing a range of daily administrative tasks to support the smooth running of the site.
• Liaising with other Brunelcare departments, tenants, families and external contractors to ensure effective communication.
• Maintaining accurate and up-to-date records, including staff training records, and arranging training bookings.
• Supporting payroll, invoicing and banking processes, ensuring these are completed accurately and in a timely manner.
• Planning and coordinating activities and entertainment on site to help create an engaging and welcoming environment for tenants.
• Liaising with the Team Leader and ECH Officer regarding tenancy matters.
• Arranging and carrying out site tours for prospective tenants and visitors.

Skills

Administrative skills

Typing

Microsoft Office

IT literacy

Communication

Initiative

workload management

Tools

Microsoft Office

IT systems

Job description

Highlighted points for this job

Administrator role at Brunelcare

Supporting smooth day-to-day operations

Competitive rates of pay

Access to various benefits including Medicash Health Plan

Opportunity to work within a proactive team

Are you an organised and proactive administrator with a passion for providing excellent support and helping services run smoothly?

Do you have strong organisational and communication skills, an eye for detail and the ability to manage a varied workload while supporting colleagues and wider teams?

If so, there has never been a better time to join our organisation and play an important role in supporting our teams and making a positive difference to customers and communities.

About the role

We have an exciting opportunity for an Administrator to join Brunelcare, providing essential administrative support to ensure the smooth day-to-day running of the site.

As a key point of contact for tenants, families, colleagues and external contractors, you will play an important role in delivering a welcoming, friendly and efficient service. You will support a range of administrative and operational tasks, helping to keep everything running smoothly while promoting excellent customer care.

Key responsibilities

• Acting as the first point of contact for telephone enquiries, tenants, family members and visitors, providing a friendly and helpful service.
• Completing a range of daily administrative tasks to support the smooth running of the site.
• Liaising with other Brunelcare departments, tenants, families and external contractors to ensure effective communication.
• Maintaining accurate and up-to-date records, including staff training records, and arranging training bookings.
• Supporting payroll, invoicing and banking processes, ensuring these are completed accurately and in a timely manner.
• Planning and coordinating activities and entertainment on site to help create an engaging and welcoming environment for tenants.
• Liaising with the Team Leader and ECH Officer regarding tenancy matters.
• Arranging and carrying out site tours for prospective tenants and visitors.

About you

You will be an organised, reliable and proactive individual with strong administrative skills and the ability to support the smooth day-to-day running of a busy site.

You will have excellent attention to detail, good communication skills and a flexible approach to your work. You will be confident using IT systems, able to manage competing priorities and comfortable working both independently and as part of a team.

To be successful in this role, you will have:

• Excellent administrative and typing skills, with the ability to maintain accurate records and manage information effectively.
• Good IT skills and confidence using computer systems and Microsoft Office.
• Strong attention to detail, with a high level of accuracy when recording and processing information.
• Good communication and interpersonal skills, with the ability to build positive relationships with tenants, families, colleagues and external contacts.
• A flexible and adaptable approach, with the ability to respond to changing priorities.
• The ability to use your own initiative, work independently and take a proactive approach to your responsibilities.
• Competitive rates of pay
• Equivalent to 33 days of paid annual leave (inclusive of bank holidays), increasing to the equivalent of 36 after 5 years’ service (pro-rata)
• Access to a fully funded Medicash Health Plan to save up to £995 on health essentials; like going to the dentist or opticians and access to telephone and video GP appointments
• Free enhanced DBS Check
• Blue Light Card discount service, offering online and high street discounts
• Cycle to Work Scheme
• Company Sick Pay
• Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available
• £200 refer a friend bonus

About Us

Brunelcare is an award-winning Bristol-based charity providing high-quality housing, care, and support for older people in the Southwest whilst also recognised for our expertise and excellence in caring for people with dementia. We are at the forefront of developing ways for people to stay as independent as possible whilst creating great communities to live, work, and thrive.