Administrator Apprenticeship

Practice Plus Group; Leeds; On-site; GBP 19,000 - 23,000; Full time

Job summary

Practice Plus Group is hiring an Apprentice Administrator to join our team at the Leeds hub in West Yorkshire. The role offers a full-time position with an apprenticeship qualification, and a starting salary of £21,000.

You will welcome visitors, handle inquiries by phone, email and in person, manage IT systems and templates for accurate reporting, and help maintain stock while coordinating with internal and external partners. Training and career development opportunities are provided.

Qualifications

• English grade 4 GCSE or equivalent level 2 qualification.
• Math grade 4 GCSE - desirable.
• Ability to prioritise workload.
• Willingness to work towards Level 2 Administration Assistant / Level 3 in Business Administration.
• Excellent communication skills.
• A non-judgemental and compassionate approach.
• Good IT skills and IT literacy.
• Ability to work within a busy environment.

Responsibilities

• Be responsible for providing the first impression to those attending site. You will be a warm and welcoming presence, offering advice guidance and support as required
• Deal with service users, healthcare colleagues and other professionals over the phone, face to face and via email in a professional and courteous manner
• Use IT systems, clinical templates and data to ensure reporting is accurate.
• Take responsibility for ordering and maintaining site stock, ensuring all items are available, well organised, and kept fully up to date
• Escort visitors and contractors around the hub as and when required
• You will also be responsible for liaison with a range of agencies, internally and externally
• We offer two apprenticeship pathways, with the most suitable option discussed with shortlisted candidates based on their skills, qualifications, interests, and preferred working style.
• This allows us to match each candidate with an opportunity that best aligns with their strengths and career aspirations.

Skills

Communication

IT literacy

Prioritisation

Customer service

Teamwork

Education

GCSE English (grade 4)

GCSE Maths (grade 4)

Willingness to study Admin qualifications

Tools

IT systems

Job description

About The Role

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE TO EVERY LIFE

This is an opportunity you don’t want to miss. We have an exciting opportunity for a Apprentice Administrator to join our team in West & South Yorkshire!

Hours

Monday - Friday: core office hours

Salary

This position is full time and you will receive a salary of £21,000 whilst gaining an apprenticeship qualficaition

Location

West Yorkshire - Leeds Hub

How will we support you?

• Bespoke induction, including our Introducing Health in Justice training course
• Competency framework
• Regional and national career development opportunities
• Our bespoke Learning Management System to address your learning needs
• Support from the wider team

Candidates are required to have a Legal right to work in the UK due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

We welcome/encourage applications from applicants who have lived experience of the criminal justice system

What you'll be doing

As our new Administrator/Receptionist, you will:

• Be responsible for providing the first impression to those attending site. You will be a warm and welcoming presence, offering advice guidance and support as required
• Deal with service users, healthcare colleagues and other professionals over the phone, face to face and via email in a professional and courteous manner
• Use IT systems, clinical templates and data to ensure reporting is accurate.
• Take responsibility for ordering and maintaining site stock, ensuring all items are available, well organised, and kept fully up to date
• Escort visitors and contractors around the hub as and when required
• You will also be responsible for liaison with a range of agencies, internally and externally

We offer two apprenticeship pathways, with the most suitable option discussed with shortlisted candidates based on their skills, qualifications, interests, and preferred working style.

This allows us to match each candidate with an opportunity that best aligns with their strengths and career aspirations.

Additional requirements for Apprenticeship eligiblity:

• Must live in England and have done for last 3 years
• If a visa is required to work it must be valid for the duration of the apprenticeship
• Must not be undertaking a government funded training course at the same time
• Have not previously studied the same course content

What we’ll look for in you

Practice Plus Group are the UK’s leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background. We aim to deliver a truly integrated model that will guide all groups involved in the judicial pathway to provide a more meaningful experience to the individuals involved.

Practice Plus Group’s purpose is to Unlock your best work life and we stand by our core values:

• We treat patients and each other as they would like to be treated
• We act with integrity
• We embrace diversity
• We strive to do things better together

Qualifications and skills required:

• English grade 4 GCSE or equivalent level 2 qualification
• Math grade 4 GCSE- desirable
• Ability to prioritise workload
• Willingness to work towards a level 2 Administration Assistant /Level 3 in Business Administration
• Excellent communication skills
• A non-judgmental and compassionate approach
• Good IT skills and IT literacy
• Ability to work within a busy environment

Our person-centred model is focused on providing meaningful pathways to anyone faced with criminal charges, as well as understanding what triggers and socio-economic circumstances might lead to people offending. We will treat individuals more holistically, focusing on the person and early intervention strategies to reduce risks and improve outcomes.