Administrator and Patient Coordinator

EARKART UK; Greater London; Sur place; GBP 27 000 - 30 000; Plein temps

Résumé du poste

EarKart UK is seeking an Audiology Operations Administrator to support day-to-day operations, coordinate patient communications and scheduling, and ensure accurate, confidential handling of patient records.

The role focuses on friendly, professional patient interactions and efficient, detail-oriented administrative support in a UK audiology provider setting.

Qualifications

• Experience in healthcare administration is advantageous.
• Strong written and verbal communication.
• Excellent organisation and attention to detail.

Responsabilités

• Respond to enquiries via social channels, website, phone and email.
• Make outbound calls to patients expressing interest in services.
• Book appointments and coordinate audiologist schedules.
• Maintain patient records with strict confidentiality.
• Prepare daily schedules and patient lists for audiologists.
• Support day-to-day operational activities of the team.

Connaissances

Communication

Organisation

Digital systems

Attention to detail

Independent work

Formation

Healthcare administration experience

Outils

CRM systems

Booking platforms

Patient-record systems

Description du poste

Audiology Operations Administrator

EarKart UK | United Kingdom

£ 26,500- 29,500 per year, depending on experience

About EarKart UK

EarKart UK is a growing UK audiology provider delivering domiciliary and clinic-based hearing care across the country.

We support patients with services including ear-wax removal, hearing assessments, hearing aid trials and fittings, and ongoing hearing care - with a strong focus on making high-quality care accessible, convenient and patient-centred.

We’re looking for an Audiology Operations Administrator to join our growing team and help ensure every patient has a smooth experience from their first enquiry through to their appointment and follow-up care.

Please note: This position does not offer visa sponsorship. Candidates must already have the right to work in the UK.

About the Role

You’ll play an important part in coordinating our day-to-day operations, supporting our audiologists and ensuring patients receive clear, professional and compassionate communication.

Your responsibilities will include:

• Respond to enquiries received through Instagram, Facebook, our website, telephone and email.
• Make outbound calls to patients who have expressed an interest in our services.
• Follow up enquiries through WhatsApp, SMS and email.
• Provide clear information about our services, appointments and preparation requirements.
• Maintain a warm and professional communication style at all times.
• Book ear-wax removal, hearing assessments, hearing aid trials, fittings and follow-up appointments.
• Coordinate appointments around audiologist availability.
• Send confirmations and reminders.
• Ensure bookings and patient information are accurately recorded.
• Maintain accurate patient and administrative records.
• Prepare daily schedules and patient lists for audiologists.
• Assist with non-clinical documentation, referral tracking, stock system and follow-up tasks.
• Support the wider team with day-to-day operational activities.
• Maintain strict confidentiality and follow UK GDPR and data protection requirements.

We’re looking for someone who is:

• Friendly, professional and confident speaking with patients.
• An excellent communicator, both verbally and in writing.
• Highly organised with strong attention to detail.
• Comfortable managing multiple enquiries and prioritising tasks.
• Confident using digital systems and administrative software.
• Reliable, proactive and able to work independently.
• Comfortable working alongside clinicians and supporting patients.

Previous experience in healthcare administration, audiology, patient coordination or clinical support would be an advantage, but is not essential.

Experience with CRM systems, booking platforms or patient-record systems would also be beneficial.

Our Values

We believe great healthcare starts with great people.

We value:

• Patient-centred care

EarKart Health Ltd is an equal-opportunities employer. We welcome applications from people of all backgrounds and are committed to creating an inclusive and supportive workplace.