Clinic Coordinator - Edinburgh

Audika GB; City of Edinburgh; Presencial; GBP 14.000 - 21.000; A tiempo parcial

Descripción de la vacante

Audika GB in Edinburgh seeks a part-time Clinic Coordinator to deliver outstanding customer service at our hearing centre. Monday, Tuesday and Friday, 9am-5pm, you will manage diaries, support clinicians, handle admin tasks and promote wellness programs.

You will engage customers warmly, maintain records in line with GDPR, and uphold branch standards while building strong relationships with patients and colleagues.

Formación

• Experience in delivering excellent customer service in a healthcare or hearing care setting is a plus.
• Strong organisational and diary management abilities to schedule and coordinate appointments.
• Able to promote wellness programs, accessories and care plans to customers.

Responsabilidades

• Diary Management: optimise appointment scheduling, confirm appointments and coordinate with colleagues.
• Support hearing care professionals to provide exceptional customer care in centres, day clinics and during home visits.
• Administration: maintain customer records, adhere to GDPR, and manage reporting tasks, including stock records.
• Sales: proactively promote Wellness program, accessories, and care plans through customer engagement.
• Customer Care: deliver premium service, engage with customers, answer calls, and build relationships.
• Branch Presentation: uphold brand standards by maintaining cleanliness and displaying literature.

Conocimientos

Customer service

Diary management

Communication skills

Sales oriented

Attention to detail

Descripción del empleo

At Audika, the Clinic Coordinator provides exceptional customer service and a welcoming environment for all patients to our hearing centres.

We are looking for a Clinic coordinator to join our Edinburgh hearing centre Part-time Monday, Tuesday and Friday 9am-5pm.

Key Responsibilities:

• Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
• Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits.
• Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
• Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
• Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
• Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

We are looking for an individual who possesses the following qualities:

• A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
• Self-motivated and competitive, driven to meet and exceed targets.
• Logical and proactive, capable of navigating challenging situations with ease.
• Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.

Ready to make a difference with your friendly and customer-centric approach? Join our team at Audika. For more information about Audika - About us | Learn about Audika Hearing Care Ltd. #UKIND2 #audika_uk