Clinic Coordinator - Edinburgh

Demant Polska; City of Edinburgh; Hybrid; GBP 14,000 - 20,000; Part time

Job summary

Audika GB in Edinburgh is seeking a part-time Clinic Coordinator to join our hearing centre. You will provide exceptional customer service and create a welcoming atmosphere for patients, while managing appointments and supporting healthcare staff.

Key duties include diary management, GDPR-compliant record-keeping, and promoting Wellness programs and care plans. A proactive, personable communicator with a drive to exceed targets will thrive in our busy environment.

Qualifications

• Part-time position in Edinburgh clinic.
• Strong diary management and admin skills required.
• GDPR awareness and accurate record-keeping is essential.
• Ability to promote wellness programs and care plans.

Responsibilities

• Diary management: schedule, confirm, and coordinate appointments.
• Support hearing care professionals to deliver outstanding customer care.
• Maintain customer records and assist with reporting tasks.
• Promote Wellness programs, accessories, and care plans.
• Provide friendly, proactive customer service and build relationships.
• Maintain branch presentation and literature display.

Skills

Customer service

Diary management

Sales

Communication

Self-motivated

Target-driven

Job description

At Audika, the Clinic Coordinator provides exceptional customer service and a welcoming environment for all patients to our hearing centres.

We are looking for a Clinic coordinator to join our Edinburgh hearing centre Part-time Monday,Tuesday and Friday9am-5pm.

Key Responsibilities:

• Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
• Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits.
• Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
• Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
• Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
• Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

We are looking for an individual who possesses the following qualities:

• A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
• Self-motivated and competitive, driven to meet and exceed targets.
• Logical and proactive, capable of navigating challenging situations with ease.
• Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.

The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.

Who we are

Audika GB belongs to Audika Group which is the Hearing Care division of Demant and one of the world’s leading hearing care retailers.

With more than 5,000 hearing care experts in over 3,500 clinics worldwide, we combine our global reach with a local approach and strong local brands. Our team includes audiologist, managers, front-desk staff, and many other global and local functions. We are diverse in our talents, cultures, and perspectives, but united in our vision -To help more people hear better with the best personalized care.

So, if you are ready to make a career out of helping people love their ears, we would love to hear from you.