Administrator - Alliance Teaching Practices(ATP)

Coventry And Rugby GP Alliance; Coventry; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Enhanced Maternity Leave

Paternity Leave

Blue Light Discounts

Employee Assistance Network

Internal Awards

Exclusive Discounts

Supportive work environment

Job summary

Coventry And Rugby GP Alliance is seeking a dedicated Administrator to join The Alliance Teaching Practice. The role involves maintaining accurate records, transcription of medical dictation, composing letters, and supporting day-to-day admin operations to ensure a smooth patient experience.

You will work across the organisation, provide secretarial support, and assist with diverse administrative tasks while upholding data protection and service priorities.

Qualifications

• Experience in transcribing medical dictation or similar
• Ability to compose letters and process correspondence
• Familiarity with handling patient records and data privacy

Responsibilities

• Accurately transcribe dictation with medical terminology and prepare letters.
• Receive and process incoming mail and escalate to clinical staff as needed.
• Process and record referral letters and medical reports.
• Prepare document templates (hospital referrals, call letters, etc).
• Operate the Choose and Book referral system.
• Coordinate requests for patient records in line with ACT and policy.
• Liaise with healthcare professionals, patients, solicitors and external organisations.
• Maintain system for payments and invoices for non-NHS services.
• Maintain directory of services available to patients (consultants, chiropodists, etc).
• Audit trail for referrals to ensure timely completion.
• Retrieve information for the Practice and patients as requested by GPs.

Skills

Administrative skills

Attention to detail

Medical terminology familiarity

Tools

Choose and Book system

Job description

Coventry & Rugby GP Alliance is looking to recruit a dedicated and proactive Administrator to join our friendly and supportive team at The Alliance Teaching Practice The post holder will be responsible for maintaining accurate records and monitoring systems, assisting with administrative processes, and supporting the evolving needs of the service. Responsibilities will vary in line with operational requirements and may encompass a broad range of administrative duties, undertaken according to workload demands and service priorities. You will provide comprehensive administrative and secretarial support, helping to ensure the efficient day-to-day operation of The Alliance Teaching Practice. Working collaboratively with colleagues across the organisation, you will contribute to the delivery of high-quality services and a positive experience for patients and stakeholders.,

• Accurately transcribe complicated dictation with complex medical terminology, requiring concentration and appropriate attention to detail for prolonged periods, while subject to frequent interruptions.
• Compose letters as appropriate and undertake transcription of dictation.
• Receive and process all incoming mail, bringing this and other relevant matters to timely attention of the medical staff and taking appropriate action as necessary, identifying issues to escalateto the relevant clinician.
• Efficiently process and record referral letters and medical reports.
• Preparation and production of document templates, e.g. hospital referrals, call letters, etc.
• Effectively operate the Choose and Book Referral computer system.
• The co-ordination and administration of requests from solicitors and GPs for patient records in line with the Access to Medical Records Act and CRGPA DSAR Policy.
• Liaise with Healthcare professionals, patients, solicitors and other external organisations to assist with the resolution and administration of queries.
• Maintenance of appropriate system for monitoring of payments invoiced and received for non-NHS services undertaken by the practice.
• Maintenance of directory for services available to patients. To include consultants, chiropodists and other available services.
• Audit trail for referrals ensuring referral process is completed in timely manner.
• Undertake information retrievals for the Practice and patients best interests as requested by the GPsAt Coventry and Rugby GP Alliance, we pride ourselves on fostering a culture of innovation, growth, and continuous learning. As a member of our team, youll have the opportunity to work alongside talented professionals who are committed to delivering excellence and driving positive change within our industry.
• Enhanced Maternity Leave: We provide generous maternity leave to support new parents.
• Paternity Leave: We also offer paternity leave to allow new fathers to bond with their newborns.
• Blue Light Discounts: Take advantage of exclusive discounts available for our staff. After probation you can make a expense claim for the price of your blue light discount card and receive full reimbursement
• Employee Assistance Network: Access support through our employee advice network for personal and professional challenges 365 days a year 24/7
• Internal Awards: We recognise and celebrate the achievements of our staff through internal awards.
• Exclusive Discounts: Benefit from a variety of discounts that enhance your overall employee experience.
• We are committed to creating a supportive and rewarding work environment for all our employees.