Receptionist Administrator

Richmond Medical Centre; Sheffield; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

NHS Pension Scheme

25 days annual leave + bank holidays (

Job summary

Richmond Medical Centre is recruiting two receptionist administrator roles. Both are full-time positions (37 hours and 30 minutes, Monday to Friday) delivering administrative support and care navigation to ensure high-quality patient care.

The team emphasizes kindness, collaboration, and a supportive environment with opportunities to grow. From day one you’ll have access to tools and encouragement, with NHS pension and 25 days leave (plus bank holidays pro rata).

Qualifications

• Excellent customer service skills.
• Ability to multitask and prioritise effectively while staying calm under pressure.
• Strong teamwork and communication with patients and staff.
• Commitment to confidentiality and data protection.

Responsibilities

• Maintain and monitor the practice appointments system (SystmOne).
• Handle appointment requests and direct callers to the appropriate healthcare professional.
• Take messages, file, scan, and retrieve paperwork.
• Process repeat prescriptions following guidelines.
• Data entry and record keeping per Practice procedures.
• Support with chaperone requests and room/stock management.

Skills

Customer service

Teamwork

Multitasking

Confidentiality

Telephone manner

Initiative

Tools

SystmOne

Accurx

Job description

Join a Team that puts people first Receptionist Administrator Opportunity at Richmond Medical Centre At Richmond Medical Centre, we don't just work we thrive. Team wellbeing is at the heart of everything we do, and we've built a workplace that's open, inclusive, and genuinely supportive. If you're looking for a role where your ideas count and your wellbeing matters, this could be the perfect fit. Were excited to offer two receptionist administrator opportunities to join our friendly team. Both roles are 37 hours and 30 minutes, working Monday to Friday. As part of our busy practice, you will play a key role in delivering high-quality patient care by providing efficient and compassionate administrative support and care navigation. From day one, you'll have access to the tools, resources, and encouragement you need to grow, shine, and do your best work (with plenty of laughs along the way). What’s in it for you? 25 days annual leave plus bank holidays (pro rata) NHS pension scheme Summer and Christmas social events- because we believe in celebrating together If you're ready to bring your skills to a team that values kindness, collaboration, and a good cup of tea, we'd love to hear from you. The duties and responsibilities to be undertaken by members of the administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the Operations /Practice Business Manager, dependent on current and evolving Practice workload and staffing levels:

• Maintaining and monitoring the Practice appointments system on SystmOne.
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Taking messages and passing on information.
• Filing/Scanning and retrieving paperwork.
• Processing repeat prescriptions in accordance with Practice guidelines.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Clearing and re-stocking consulting rooms as required.
• Providing clerical assistance as required including word/data processing, filing, photocopying and scanning.
• Monitoring of stationery/clinical room and other supplies.
• Accepting and documenting samples from patients.
• Supporting when patients or clinical staff request a chaperone.
• Assisting with spot cleaning of the premises as and when required.
• Ensuring building security, closing doors, windows and shutters at the end of the day.

The successful candidate will have and be able to demonstrate:

• Excellent customer service skills.
• Previous NHS GP Practice experience is desirable but not essential; We are looking for the right person to join our dedicated team.
• Friendly and approachable manner; Experience of working in a team; Good telephone manner; Professionalism; A can do attitude; Adept in using own initiative when working alone; Experience of working in a busy environment; The ability to multitask and prioritise effectively whilst staying calm under pressure; Has a good understanding of confidentiality; Flexibility in working pattern and duties; Ability to cope with and manage change; Computer literate. SystmOne and Accurx familiarity is desirable but training will be provided.