Administrator - Sexual Health

HCRG Care Group; Coventry; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Group pension

Free tea, coffee and milk

Staff discounts via My Reward Hub

Wages accessible on demand

Wellbeing support (mental/physical)

Learning & career development

Open culture with annual innovation-fu

Job summary

HCRG Care Group in Coventry seeks a friendly, organised Administrator for the Sexual Health Service. You will manage appointments, patient records and enquiries, supporting clinical colleagues to deliver a positive patient experience.

The role is full-time (37.5 hours/week) at Coventry Sexual Health Service, with a focus on welcoming, respectful care and confidential handling in a multidisciplinary team.

Qualifications

• GCSE-level education in Maths and English (or equivalent).
• Experience in administrative, reception or customer-facing roles.
• Confidence using IT systems including Word, Excel and PowerPoint.
• Ability to organise and prioritise workload.
• Strong verbal and written communication, professional and confidential.
• Ability to work within procedures and as part of a multidisciplinary team.
• Understanding of confidentiality and accurate record-keeping.

Responsibilities

• Welcoming patients and helping them feel comfortable and respected.
• Booking and registering appointments and managing clinic capacity.
• Handling telephone and in-person enquiries professionally.
• Using electronic patient systems to record and update information.
• Producing letters and performing general administrative duties.
• Maintaining a safe, confidential and well-organised reception area.
• Collaborating with clinical, administrative and managerial colleagues.
• Escalating enquiries per procedures; communicating sensitively about sexual health.

Skills

Organisational skills

Communication skills

Confidentiality

Team collaboration

Multidisciplinary teamwork

Education

GCSE Maths & English

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Are you an organised and approachable Administrator looking to make a real difference in sexual health services? Do you enjoy working in a fast-paced, patient-focused environment where no two days are the same? If so, we would love to hear from you. We are looking for a dedicated Sexual Health Administrator to join our multidisciplinary team in Coventry, providing high-quality, confidential and non-judgemental support to people accessing our services. You will play an important role in helping our clinics run smoothly, supporting patients from their first contact through to the completion of their appointment and working closely with clinical colleagues to deliver an excellent patient experience.

Package Description

You will join a dedicated administrative team working closely with clinical and managerial colleagues across the Sexual Health Service. The team is collaborative, professional and patient-focused, supporting one another to deliver a safe, efficient and welcoming service. This is a full-time role working 37.5 hours per week.

• A salary of £24,853-£26,627, with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases, cashback and voucher offers
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high-interest rates
• Online and face-to-face support for your mental and physical wellbeing, from healthy recipes and activity challenges to counselling, debt and legal support
• Access to eLearning, bespoke career pathways and continuing professional development through our Outstanding Learning Enterprise team
• An open and just culture where you are encouraged to share and implement ideas, backed by ringfenced innovation funding each year

Job Introduction

We are looking for a friendly and organised Administrator to join our Sexual Health Service in Coventry.

Coventry Sexual Health Service
1st Floor, West Orchards Shopping Centre
Smithford Way
Coventry
CV1 1QX

This is an important front-line role, helping people feel welcome, supported and respected when accessing our services. You will be part of a busy and supportive multidisciplinary team that plays a vital role in the smooth running of our clinics. From managing appointments and patient records to answering enquiries and supporting clinical colleagues, your work will make a genuine difference to the patient experience.

Main Responsibilities

You will provide a high-quality reception and administrative service to support the day-to-day running of the Coventry Sexual Health Service. Your responsibilities will include:

• Welcoming patients and helping them feel comfortable and respected
• Booking and registering appointments
• Managing telephone and face-to-face enquiries in a professional and sensitive manner
• Using electronic patient systems to record and update information accurately
• Supporting the effective use of clinic appointments and capacity
• Producing letters and carrying out general administrative duties
• Managing incoming and outgoing correspondence
• Recording accurate messages and passing them promptly to the appropriate clinical colleague
• Booking interpreters when required
• Maintaining a safe, confidential and well-organised reception environment
• Working collaboratively with clinical, administrative and managerial colleagues
• Following agreed procedures and escalating enquiries or concerns appropriately
• Because of the nature of sexual health services, you must be able to communicate sensitively, maintain strict confidentiality and provide non-judgemental support to everyone accessing the service.
• Please see the attached job description for the full list of responsibilities.

What we are looking for

Essential

• GCSE-level education, or equivalent, in Maths and English
• Experience in an administrative, reception or customer-facing role
• Confidence using IT systems, including Microsoft Word, Excel and PowerPoint
• Ability to organise and prioritise your workload
• Strong verbal and written communication skills
• A professional, mature and non-judgemental approach when dealing with sensitive sexual health matters
• Ability to work within agreed procedures, use initiative appropriately and seek guidance when required
• Ability to work collaboratively as part of a multidisciplinary team
• Understanding of confidentiality and the importance of accurate record-keeping
• Ability to remain calm and professional when dealing with challenging or distressing situations
• Flexibility and willingness to respond to changing service needs

Desirable

• Previous experience within sexual health, primary care or another healthcare setting
• Experience using electronic patient-record systems

About the Company

We change lives by transforming health and care. Established in 2006, we are one of the UK’s leading independent providers of community health and care services. We work with health and care commissioners and communities to transform services, with a focus on experience, efficiency and improved outcomes.

We deliver and transform adult and children’s community health services, primary care services including urgent care, sexual health, dermatology and MSK services, as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year, guided by our simple values: we care, we think and we do.

We are committed to equal opportunities and welcome applications from a broad and diverse range of people who want to join our team. We are a Disability Confident Committed employer, and we work to provide workplace adjustments and technical solutions to be as inclusive as possible.

Although it does not happen often, sometimes a role is very popular and we need to close it before the advertised closing date.

Safeguarding and protecting the children, young people and vulnerable adults we work with is of the utmost importance. We have policies and procedures in place to promote safeguarding and safer working practices. Everyone who joins the team is subject to a safer recruitment process, including appropriate criminal-record disclosure and vetting checks.

The company you will work for is part of HCRG Care Group Holdings Limited. By applying for this role, we will need to process and retain information about you. Further information about how we use your data is available in the privacy policy on our website.