Administrator

Nuffield Health; York and North Yorkshire; On-site; GBP 23,000 - 28,000; Full time

Job summary

Nuffield Health York Hospital is seeking a proactive Administrator to join our busy team. The role involves handling payments, managing calls and emails, data entry, and GDPR-compliant record keeping.

You will support consultants, secretaries and managers to deliver a smooth patient experience and contribute to process improvements. With strong IT and numerical skills, you’ll thrive in a customer-focused healthcare environment and help maintain high standards of service across reception and

Qualifications

• Experience in a healthcare or fast-paced admin environment is desirable.
• Strong communication and customer service orientation.
• Excellent numerical and IT skills with advanced Excel capability.

Responsibilities

• Take payments over the telephone and in person.
• Handle telephone calls, emails, and correspondence.
• Input and update data in relevant systems and ensure GDPR compliance.
• Provide accurate data with minimal errors and respond to queries from patients and consultants.
• Maintain reception duties and greet patients; support stakeholders to improve processes.
• Collaborate with consultants, secretaries, and managers to deliver efficient admin service.

Skills

Administration experience

Call handling

Data entry

Tools

Excel

MS Office

Job description

AdministratorYork Hospital | Administration | Permanent | Full timeSalary £25,038 per annum37.5 hours per weekNuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.As an Administrator, you’ll bring experience of administration in a complex fast-paced environment, demonstrable call handling skills and excellent IT skills. You will have the ability to provide a professional, courteous, sensitive, and empathetic approach as well as be an enthusiastic, highly motivated, and flexible individual.As our Administrator, you will:Take payments both over the telephone and face to faceHandle telephone calls, emails, and correspondence.Input and update data in relevant systems.Ensure that required documentation is retained in line with GDPR guidelinesProvide clean, accurate data with minimal errors and omissions and respond to patient and consultant queries.Work within the team to continuously improve processes in order to reduce common queries and errors.Provide a reception service meeting and greeting patientsBuild strong relationships with key stakeholders and ensure the patient experience is excellent at every step.Along the way, you’ll work closely with everyone from consultants, medical secretaries, departmental managers, hospital teams and customers, to deliver an efficient and effective administrative service from start to finish.ExperienceDirect knowledge and experience from within the healthcare sector is a distinct advantage, additionally, knowledge of NHS or private sector. The successful candidate will be able to demonstrate self-motivation, resilience and the ability to contribute strongly within a team. Excellent numerical and IT skills are required, including advanced knowledge of Excel.Helping you feel good.We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you’ll enjoy fantastic wellbeing and lifestyle rewards. At Nuffield Health, we take care of what’s important to you.Nuffield Health York HospitalNuffield Health York Hospital opened in 2004, this state of the art hospital provides high levels of patients care for a comprehensive range of healthcare services. We have 40 inpatient beds, 3 operating theatres and other facilities. Our team is welcoming, friendly and highly skilled, helping us to go that extra mile in delivering the best possible healthcare.Join Nuffield Health and create the future you want, today.If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.It starts with you.