Administrator

The Best Connection; Washington; On-site; GBP 15,000 - 21,000; Full time

Job summary

The Best Connection is seeking an organised Administrator for our Washington delivery operations, based at Follingsby Park. This temporary role offers a route to permanent placement for the right candidate and requires reliable, proactive administration support to keep daily operations running smoothly.

You will handle customer and stock records, coordinate with drivers, resolve delivery issues, and ensure GDPR compliance.

Qualifications

• Experience in administration or customer service.
• Organised, reliable and detail-oriented.
• Excellent communication and problem-solving skills.
• Confident with telephone customer interactions.
• Able to multitask in a busy environment.

Responsibilities

• Input and maintain accurate customer and delivery information.
• Handle GDPR and data protection requirements.
• Arrange and coordinate customer deliveries.
• Manage calls with drivers and customers.
• Monitor deliveries and help resolve issues.
• Escalate issues to the Depot Manager when required.
• Maintain stock/operational records using internal systems.
• Support the wider delivery team with admin tasks.
• Complete ad-hoc duties and follow safety procedures.

Skills

Administration

Customer service

Data entry

Attention to detail

Communication

Multitasking

Problem solving

Teamwork

Computers

Job description

Administrator - Temporary to Permanent Opportunity

Salary: £13.00 per hour
Location: Follingsby Park, Washington
Contract: Temporary, with the opportunity to become permanent

We are currently recruiting for an organised, reliable and proactive Administrator to join our delivery operations team based at our Customer Delivery Centre (CDC) in Follingsby Park, Washington.

This is an exciting temporary contract opportunity with the potential to become a permanent position for the right candidate.

As an Administrator, you will play a key role in supporting our delivery teams and ensuring the smooth running of daily operations. You will handle a variety of administrative duties, maintain accurate customer and stock records, coordinate with drivers and customers, and help resolve delivery-related issues.

Key Responsibilities

• Input and maintain accurate customer and delivery information.
• Ensure customer data is handled in line with GDPR and data protection requirements.
• Arrange and coordinate customer deliveries.
• Manage telephone calls and communications with drivers and customers.
• Monitor deliveries and assist with resolving any issues that arise.
• Escalate delivery issues to the Depot Manager when required.
• Maintain accurate stock and operational records using internal systems.
• Support the wider delivery team with day-to-day administrative tasks.
• Complete ad-hoc administrative duties as required.
• Follow company health and safety procedures at all times.

About You

The ideal candidate will:

• Have previous experience in administration or customer service.
• Be organised, reliable and take pride in their work.
• Have excellent communication and problem-solving skills.
• Be confident dealing with customers and drivers over the telephone.
• Have strong attention to detail and the ability to maintain accurate records.
• Be confident using computers and administrative systems.
• Be able to multitask and prioritise effectively in a busy environment.
• Enjoy working in a fast-paced role where every day can be different.
• Have a strong work ethic and a positive attitude.
• Work well as part of a team.
• Understand the importance of maintaining a safe working environment.

The Opportunity

This role is initially offered on a temporary basis, with the opportunity to become permanent for the right candidate based on performance, attendance, attitude and business requirements.

If you are an experienced Administrator or Customer Service professional looking for a new opportunity with the potential for a permanent position, we would love to hear from you.

Details

Location: Follingsby Park, Washington
Pay Rate: £13.00 per hour
Contract: Temporary with potential to become permanent