Administrator

Abbeyfield Group; United Kingdom; Remote; GBP 23,000 - 25,000; Full time

Benefits offered by this job

Paid leave up to 31 days

Dayforce Wallet pay

Medicash healthcare

Induction & training

Pay progression

Learning & development

Sick pay

Pension & life assurance

Employee assistance

Gym discount

Cycle to work

Vouchers

Blue Light Card

Menopause-friendly

Job summary

Abbeyfield Living Society is seeking an Administrator at Westall House, Birch Grove, Horsted Keynes. The role covers reception, records, and general administrative duties to support the Home Manager and team.

You will handle diverse admin tasks, maintain records and support residents, visitors and staff with a welcoming, professional service. 35 hours per week, Monday–Friday, 9am–5pm.

Qualifications

• Must have experience in administrative roles and be familiar with office procedures.
• Highly organised and able to work on own initiative.
• Proficient computer skills: Word, Excel and email; strong numeracy and literacy.

Responsibilities

• Manage administrative systems to support Home Manager and the team.
• Handle scheduled duties and ad-hoc requests from residents, visitors, care home employees and Abbeyfield staff.
• Maintain accurate records relating to finance, residents and employees.
• Welcome visitors and provide reception support face-to-face and over the phone.
• Provide office support: calls, emails, mail, filing, minutes and information requests.
• Maintain supplies and assist with repairs and maintenance scheduling.

Skills

Administrative skills

Office procedures

Organisation

Numeracy

Literacy

Word

Excel

Phone & email handling

Communication

Tools

MS Word

MS Excel

Job description

For almost 70 years, Abbeyfield Living Society has been a leading provider of housing and care for older people across England.

Our work is guided by five core values – Care, Compassion, Community, Integrity and Excellence – and we are proud of the difference our teams make every day in the lives of residents, colleagues and local communities.

We are now looking for a dedicated Home Administrator to join our team at Westall House.

Role Details

• Role: Administrator
• Location: Westall House, Birch Grove Road, Horsted Keynes, RH17 7BS.
• Shifts: Monday-Friday 9am-5pm.
• Hours: 35 hours paid per week, as well as an hours unpaid break each day.
• Pay: £23,441.60 - £24,551.80 per annum.

The Role

• You have the important role of managing administrative systems and processes to the highest standard to help our Home Manager and the team run the serviceboth safely and effectively.
• You'll managescheduled administration duties alongside responding to ad-hoc requests from residents, visitors, care home employees and Abbeyfield employees from other locations. You maintain and manage accurate records in relation to the management of the home relating to finance, residents and employees.
• As the face and voice of the home you welcome and assist visitors, residents and employees, providing a welcoming reception service both face to face and over the phone, either dealing with queries yourself, or directing them to the relevant person.
• You’ll support your colleaguesby providing an office function, covering responding to telephone calls, emails, faxes and correspondence, processing incoming and outgoing mail, photocopying and printing, filing and archiving, taking notes and producing minutes and responding to request for information.
• To enable your colleagues to work effectively and professionally, you maintain adequate supplies of stationary, forms, promotional literature, uniforms and badges and assist with the co-ordination of repairs and maintenance.

Pay & Benefits

At Abbeyfield, we are committed to rewarding our staff for their hard work. Our benefits include:

• Up to 31 days paid leave, including bank/public holidays (pro rata)
• Work overtime? With Dayforce Wallet, access your extra pay instantly, with no waiting until payday!
• Claim back healthcare expenses and book flexible GP appointments with Medicash.
• Comprehensive induction and training
• Pay progression within role based on skills and contribution
• Learning and career development opportunities – Support with on-the-job qualifications
• Occupational sick pay
• Company pension and life assurance
• Employee Assistance Programme
• Discounted gym membership
• Cycle‑to‑work scheme
• Shop and save vouchers
• Opportunity to obtain Blue Light Card discounts
• A menopause‑friendly accredited organisation

About You

• If you have strong administration skills, this job gives you the opportunity to use these strengths on a daily basis for a bigger purpose – to keep residents safe and happy.
• You must be experienced in administrative roles, and be familiar withoffice procedures and systems. You'll also be highly organised, and able to work using your own initiative and unsupervised.
• Computer literate with a working knowledge of Word, Excel and e mail, you must also be able todemonstrate strong numeracy and literacy skills, and be able to communicate and interact well with a wide range of people in varied situations.

Are you someone who thrives on making a difference? Join us and build a rewarding career where your skills and compassion truly matter.

INDB