Administrator

Abbeyfield; Horsted Keynes; On-site; GBP 23,000 - 25,000; Full time

Benefits offered by this job

31 days paid leave

Pension scheme

Employee Assistance Programme

Cycle-to-work scheme

Medicash health benefits

Job summary

Abbeyfield Westall House in Horsted Keynes is seeking a dedicated Home Administrator to support the Home Manager and team. You will oversee administrative systems, maintain accurate records relating to residents, staff and finance, and help run the service safely and efficiently.

You will handle reception duties, respond to ad-hoc requests from residents and staff, process correspondence, and keep supplies stocked while coordinating repairs and maintenance.

Qualifications

• Experience in administrative roles and familiarity with office procedures.
• Highly organised and able to work on own initiative.
• Strong numeracy and literacy skills with good communication.

Responsibilities

• Manage administrative systems and records for the home.
• Respond to ad-hoc requests from residents, visitors and staff.
• Provide a welcoming reception service and answer phones and emails.
• Maintain supplies and assist with repairs and maintenance coordination.

Skills

Administrative experience

Organisational skills

Excellent communication

Numeracy and literacy

Computer literacy (Word, Excel, email)

Tools

Word

Excel

Email

Job description

For almost 70 years, Abbeyfield Living Society has been a leading provider of housing and care for older people across England.

Our work is guided by five core values – Care, Compassion, Community, Integrity and Excellence – and we are proud of the difference our teams make every day in the lives of residents, colleagues and local communities.

We are now looking for a dedicated Home Administrator to join our team at Westall House.

Role Details

• Role: Administrator
• Location: Westall House, Birch Grove Road, Horsted Keynes, RH17 7BS.
• Shifts: Monday-Friday 9am-5pm.
• Hours: 35 hours paid per week, as well as an hours unpaid break each day.
• Pay: £23,441.60 - £24,551.80 per annum.

The Role

• You have the important role of managing administrative systems and processes to the highest standard to help our Home Manager and the team run the service both safely and effectively.
• You'll manage scheduled administration duties alongside responding to ad-hoc requests from residents, visitors, care home employees and Abbeyfield employees from other locations. You maintain and manage accurate records in relation to the management of the home relating to finance, residents and employees.
• As the face and voice of the home you welcome and assist visitors, residents and employees, providing a welcoming reception service both face to face and over the phone, either dealing with queries yourself, or directing them to the relevant person.
• You'll support your colleagues by providing an office function, covering responding to telephone calls, emails, faxes and correspondence, processing incoming and outgoing mail, photocopying and printing, filing and archiving, taking notes and producing minutes and responding to request for information.
• To enable your colleagues to work effectively and professionally, you maintain adequate supplies of stationary, forms, promotional literature, uniforms and badges and assist with the co-ordination of repairs and maintenance.

Pay & Benefits

At Abbeyfield, we are committed to rewarding our staff for their hard work. Our benefits include:

• Up to 31 days paid leave, including bank/public holidays (pro rata)
• Work overtime? With Dayforce Wallet, access your extra pay instantly, with no waiting until payday!
• Claim back healthcare expenses and book flexible GP appointments with Medicash.
• Comprehensive induction and training
• Pay progression within role based on skills and contribution
• Learning and career development opportunities - Support with on-the-job qualifications
• Occupational sick pay
• Company pension and life assurance
• Employee Assistance Programme
• Discounted gym membership
• Cycle-to-work scheme
• Shop and save vouchers
• Opportunity to obtain Blue Light Card discounts
• A menopause-friendly accredited organisation

About You

• If you have strong administration skills, this job gives you the opportunity to use these strengths on a daily basis for a bigger purpose – to keep residents safe and happy.
• You must be experienced in administrative roles, and be familiar with office procedures and systems. You'll also be highly organised, and able to work using your own initiative and unsupervised.
• Computer literate with a working knowledge of Word, Excel and e mail, you must also be able to demonstrate strong numeracy and literacy skills, and be able to communicate and interact well with a wide range of people in varied situations.

Are you someone who thrives on making a difference? Join us and build a rewarding career where your skills and compassion truly matter.

INDB