Administrator

PENNINE CARE NHS FOUNDATION TRUST; Stockport; On-site; GBP 20,000 - 28,000; Full time

Job summary

Pennine Care NHS Foundation Trust is seeking an experienced Team Administrator for the Memory Assessment Service in Greater Manchester. The role focuses on high-quality administrative support, handling patient enquiries, booking appointments, and maintaining accurate records.

The post involves data entry into systems such as Paris and Tableau, coordinating meetings, and supporting the team manager while ensuring efficient service delivery across multiple boroughs.

Qualifications

• Experience providing administrative support in a healthcare setting.
• Proficient in information gathering, filing, scanning and photocopying.
• Ability to prioritise workload and meet service KPIs.

Responsibilities

• Handle telephone queries about appointments and service information.
• Book, reschedule and manage patient clinic appointments and waiting lists.
• Maintain administrative systems and data entry into Paris/ Tableau.
• Generate reports, upload correspondence, and update records as required.
• Support team manager and co-ordinate meetings for the Memory Team.
• Order stock and assist with stock control; liaise with colleagues as needed.

Skills

Administrative support

Data entry

Communication

Scheduling

Education

Health admin experience

Tools

Tableau

Paris system

Job description

Main Duties & ResponsibilitiesTo deal with telephone queries regarding appointments and other service queries . Give advice where appropriate, take messages and redirect clinical calls as required from patients, relatives and professionals.

Prioritise own workload on a daily basis to meet various timescales and service KPI's.To carry out general clerical duties including information gathering, dealing with internal and external post, electronic mail, filing, scanning and photocopying documents.Establish and maintain administrative systems.

Booking of patient clinic appointments and rescheduling as required.

Managing clinic waiting lists and spreadsheets. Using Tableau to monitor KPI's and service performance.Recording of data on Paris including uploading documents and producing reports as requested. Add case note entries as required as well as booking appointments (including cancelling and rebooking as necessary), entering the outcomes and uploading correspondence. Ensuring Paris records are up-to-date and patients are discharged from the system in a timely way.To assist with the co-ordination of the lone worker response and feed back any issues to the appropriate team manager as required.

Arrange meetings on behalf of the Memory Team as requested.To work with and support the team manager and the team in their day-to-day activities.To maintain the existing stock control system and ensure supplies are ordered and checked on a regular basis.

An exciting opportunity has arisen for a motivated, enthusiastic and experienced Team Administrator to join our passionate Memory Assessment Service.

Using a high degree of initiative to resolve queries, acting independently where appropriate but mainly working alongside other colleagues and together as a team, you will provide a responsive and quality administration service.

This role requires a highly organised Team Administrator with the ability to prioritise their workload with conflicting demands and have the confidence to demonstrate excellent communication effectively at all levels.

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.