Administrator

PENNINE CARE NHS FOUNDATION TRUST; Cocker Hill; Vor Ort; GBP 26.000 - 34.000; Vollzeit

Zusammenfassung

Pennine Care NHS Foundation Trust is seeking a motivated Team Administrator to join the Community Mental Health Team for Older People. You will manage telephone queries, perform clerical duties and maintain administrative systems to support an MDT team.

The role requires effective communication with staff, patients and families, and the ability to prioritise a varied workload while handling confidential information with discretion.

Qualifikationen

• Experience in mental health admin is desirable.
• Able to prioritise workload with conflicting demands.
• Excellent communication with staff, patients and carers.
• Proactive and able to work independently or in a team.

Aufgaben

• Manage telephone queries from patients, carers and professionals and route calls as needed.
• Carry out general clerical duties including information gathering, post, email, scanning and photocopying.
• Record data on PARIS, upload documents and generate reports and letters.

Kenntnisse

Telephone handling

Data entry

Clerical skills

Teamwork

Tools

PARIS system

Jobbeschreibung

Main Duties & Responsibilities

To manage telephone queries from patients, carers and other agancies regarding queries, appointments and other service queries. Give advice where appropriate, take messages and redirect clinical calls as required from patients, relatives and professionals.

Prioritise own workload on a daily basis to meet various timescales and service needs. To carry out general clerical duties including information gathering, dealing with internal and external post, electronic mail, , scanning and photocopying documents. Establish and maintain administrative systems.

Recording of data on Paris including uploading documents and producing reports and letters as requested. Add case note entries as required , entering the outcomes of appointments and uploading correspondence. Keeping wait lists and pathways up to date. Booking appointments for young people.

To work with and support the team manager and the team in their day-to-day activities.

An exciting opportunity has arisen for a motivated, enthusiastic and experienced Team Administrator to join our Community Mental Health Team for Older people.

Using a high degree of initiative to resolve queries, acting independently where appropriate but mainly working alongside other colleagues and together as a team, you will provide a responsive and quality administration service.

This role requires a highly organised Team Administrator with the ability to prioritise their workload with conflicting demands and have the confidence to demonstrate excellent communication effectively at all levels.

This is a varied role and you will be ensuring good communication between staff and family members and patients, dealing with telephone queries which may occasionally be from very anxious callers. You will be information creating information and letters and you will be supporting a busy MDT team.

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.