Administrator

Pennine Care; Greater Manchester; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible working requests

Commitment to equality, diversity and‑

Job summary

Pennine Care NHS Foundation Trust is seeking a skilled Team Administrator to join the Memory Assessment Service in Stockport. The role requires handling queries, scheduling clinics, maintaining systems and supporting the team with data and reports.

You will work in a busy NHS environment, ensuring confidentiality and effective communication across teams, while covering flexible administrative duties as needed.

Qualifications

• GCSE English and Maths grade C or higher or equivalent.
• Experience using Microsoft software.
• Experience with electronic systems and data input.
• Previous clerical experience with accurate data entry.
• Note taking skills and recording information clearly.

Responsibilities

• Deal with telephone queries regarding appointments and other service queries; give advice, take messages and redirect calls.
• Prioritise own workload to meet timescales and KPIs.
• Carry out general clerical duties: information gathering, post, email, filing, scanning, photocopying.
• Establish and maintain administrative systems.
• Book and reschedule patient clinic appointments.
• Manage clinic waiting lists and use Tableau to monitor KPIs and performance.
• Record data on Paris, upload documents, produce reports, add case notes and discharge patients.

Skills

Communication

Prioritisation

Organisation

Data entry

Note taking

Teamwork

Confidentiality

Education

GCSE English/Math

Tools

Microsoft Office

Tableau

Paris system

Job description

Team Administrator

Job Ref: 311-S801-26-A

Band 3, Permanent, Contract: Band 3, NHS AfC.

Location: The Meadows Town, Stockport.

Hours: 30 hours per week.

Working Hours: Full time, Part time.

Salary: £25,760 - £27,476 PA, Pro rata.

Closing date: 26/11/2026 23:59

Join our #PennineCarePeople.

Job Overview

An exciting opportunity for an experienced Team Administrator to join our Memory Assessment Service. You will use initiative to resolve queries, work independently and support a team.

Main Duties and Responsibilities

• Deal with telephone queries regarding appointments and other service queries. Give advice where appropriate, take messages and redirect clinical calls.
• Prioritise own workload to meet various timescales and service KPI's.
• Carry out general clerical duties: information gathering, dealing with internal and external post, electronic mail, filing, scanning, and photocopying documents.
• Establish and maintain administrative systems.
• Book patient clinic appointments and reschedule as required.
• Manage clinic waiting lists and spreadsheets; use Tableau to monitor KPI's and service performance.
• Record data on Paris, upload documents, produce reports, add case note entries, enter outcomes, and discharge patients from the system in a timely way.
• Assist with co‑ordination of the lone worker response and feed back any issues to the appropriate team manager.
• Arrange meetings on behalf of the Memory Team.
• Work with and support the team manager and MDT in day‑to‑day activities.
• Maintain the existing stock control system and ensure supplies are ordered and checked regularly.
• Work flexibly to cover administrative roles in absence of colleagues.

Working for our organisation

We provide high quality mental health and learning disability services, both inpatient and community, across five Greater Manchester boroughs.

Our vision is for a happier and more hopeful life for everyone in our communities.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply. We also encourage applications from individuals with lived experience of mental illness or as a carer.

The Memory Assessment Service is made up of a manager, nurses, occupational therapists and administration staff. The role is demanding due to increased service demand but you will be well supported within a friendly team.

Detailed Job Description and Main Responsibilities

Post: Memory Assessment Service Team Administrator

Band: 3

Responsible to: Memory Service Team Manager

Main Duties & Responsibilities (see above)

Person Specification

Education / Qualifications

• English / Math GCSE grade C or higher or equivalent

Experience

• Working experience of Microsoft software.
• Experience of using electronic systems.
• Previous clerical experience.
• Ability to accurately input data.
• Note taking/making notes experience.

Knowledge

• Office procedures and systems.
• Understanding of the importance of maintaining confidentiality.

Skills and Abilities

• Ability to communicate effectively with all levels of Trust staff and external agencies.
• Ability to prioritise workload effectively.
• Good organisational skills.
• Good written and verbal communication and interpersonal skills.
• Ability to work as a team member and individually.
• Conscientious and able to prioritise work to meet deadlines.
• Working with databases and generating reports.

Benefits and Working Conditions

• Pennine Care is committed to the ‘Get ahead on Flex’ pledge initiative to support the right to request flexible working for all colleagues, considering all requests in line with service needs.
• We are committed to equality, diversity, and inclusion (EDI), and encourage applications from individuals of diverse backgrounds.
• If you wish to be considered under the Disability Confident Scheme, you will be guaranteed an interview if you meet the essential criteria for the role.
• Reasonable adjustments will be provided in the recruitment process if requested.

Pre-Employment Checks

• Identity verification.
• Right to work check.
• Disclosure and Barring Service (DBS) / Criminal record check (dependent on role).
• Professional registration and/or qualification check.
• Occupational health assessment.
• Employment history and reference validation.

Other Information

All applicants external to Pennine Care NHS Foundation Trust will be required to provide their HMRC employment history for the most recent three years.

If you require sponsorship, we will assess your eligibility based on current government guidance. If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn.

Contact Person

Name: Jennifer Day

Job title: Clinical Lead

Email: [e-mail]

Telephone: [phone]

Additional information: Please contact for more information about this role or to arrange a visit.

Employer Certification / Accreditation Badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.