Administrator

Pennine Care NHS Foundation Trust; Lancashire; On-site; GBP 21,000 - 23,000; Part time

Job summary

Pennine Care NHS Foundation Trust is seeking an experienced Team Administrator to join the Memory Assessment Service in Stockport. The role requires initiative to resolve queries and the ability to work independently as part of a supportive MDT team.

The successful candidate will prioritise a varied workload, manage staff diaries, handle telephone queries, and maintain administrative systems and data records to support service delivery and KPI reporting.

Qualifications

• Highly organised individual with the ability to prioritise workload and manage conflicting demands.
• Excellent communication skills across all levels, both written and verbal.
• Experience providing administrative support in a healthcare or similar setting is advantageous.

Responsibilities

• Deal with telephone queries regarding appointments and service questions, take messages and direct calls as needed.
• Prioritise own workload daily to meet timescales and KPI targets.
• Perform general clerical duties including information gathering, internal/external post, emails, filing, scanning and photocopying.
• Establish and maintain administrative systems for the service.
• Book patient clinic appointments and reschedule as required.
• Manage clinic waiting lists and spreadsheets; monitor KPIs using Tableau.
• Record data on Paris, upload documents, generate reports and update case notes.
• Assist with co-ordination of lone worker responses and escalate issues to the team manager.
• Arrange meetings for the Memory Team and support day-to-day team activities.
• Maintain stock control system and ensure supplies are ordered and checked regularly.

Skills

Organisation

Communication

Telephone handling

Data entry

Tools

Tableau

Paris system

MS Office

Job description

Unfortunately this role does not attract sponsorship under current government legislation, therefore if you require a certificate of sponsorship to support a visa application, we will be unable to proceed with your application.

Post Title

Team Administrator

Service/Ward/Department

Memory Assessment Service

Borough

Stockport (South Network)

Band & salary scale

Band 3

Hours of work

30 hours per week

Permanent

Job Overview

An exciting opportunity has arisen for a motivated, enthusiastic and experienced Team Administrator to join our passionate Memory Assessment Service.

Using a high degree of initiative to resolve queries, acting independently where appropriate but mainly working alongside other colleagues and together as a team, you will provide a responsive and quality administration service.

This role requires a highly organised Team Administrator with the ability to prioritise their workload with conflicting demands and have the confidence to demonstrate excellent communication effectively at all levels.

This is a varied role and you will be organising and booking clinics, managing staff diaries and dealing with telephone queries. You will be managing data for service KPI's and you will be supporting a busy MDT team.

Main Duties & Responsibilities

• To deal with telephone queries regarding appointments and other service queries . Give advice where appropriate, take messages and redirect clinical calls as required from patients, relatives and professionals.
• Prioritise own workload on a daily basis to meet various timescales and service KPI's.
• To carry out general clerical duties including information gathering, dealing with internal and external post, electronic mail, filing, scanning and photocopying documents.
• Establish and maintain administrative systems.
• Booking of patient clinic appointments and rescheduling as required.
• Managing clinic waiting lists and spreadsheets. Using Tableau to monitor KPI's and service performance.
• Recording of data on Paris including uploading documents and producing reports as requested. Add case note entries as required as well as booking appointments (including cancelling and rebooking as necessary), entering the outcomes and uploading correspondence. Ensuring Paris records are up-to-date and patients are discharged from the system in a timely way.
• To assist with the co-ordination of the lone worker response and feed back any issues to the appropriate team manager as required.
• Arrange meetings on behalf of the Memory Team as requested.
• To work with and support the team manager and the team in their day-to-day activities.
• To maintain the existing stock control system and ensure supplies are ordered and checked on a regular basis.

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

The Memory Assessment Service comprises of a team manager, nurses, occupational therapy and administration staff. This is a very friendly and hard working team who strive to support each other and welcome new members to the team. The role will be demanding due to increase service demand, but you will be well supported within a well established and friendly team.

For further details / informal visits contact: Name: Jennifer Day Job title: Clinical Lead Email address: [e-mail] Telephone number: 0161 716 4505

Please contact for more information about this role or to arrange a visit.