Administrator

We Do Social Work; Blackburn; On-site; GBP 23,000 - 27,000; Full time

Job summary

We Do Social Work in Blackburn is seeking an organised, reliable Administrator to support day-to-day operations, manage communications, and maintain records with confidentiality.

You will handle calls and emails, schedule meetings, prepare documents, and assist with data entry while working closely with the team to ensure smooth service delivery. The role requires good IT skills, attention to detail and the ability to prioritise in a busy environment.

Qualifications

• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Proficient with Microsoft Word, Excel and Outlook.
• Ability to manage workloads, prioritise tasks and meet deadlines.
• Professional, helpful and customer-focused approach.
• Ability to work independently and as part of a team.

Responsibilities

• Provide general administrative and clerical support to the team.
• Manage incoming calls, emails and correspondence, responding professionally and directing enquiries appropriately.
• Maintain accurate records, databases and filing systems, ensuring information is up to date and handled confidentially.
• Schedule meetings, arrange appointments and manage calendars.
• Prepare documents, reports, letters and other administrative paperwork.
• Organise meetings, take minutes and follow up on agreed actions where required.
• Process incoming and outgoing correspondence and maintain effective document management systems.
• Support data entry, information processing and routine reporting.
• Liaise with colleagues, service users and external professionals to ensure effective communication.
• Monitor office supplies and assist with general office organisation.
• Ensure administrative processes comply with organisational policies, data protection requirements and relevant procedures.
• Undertake additional administrative duties as required to support the wider team.

Skills

Organisational skills

Communication skills

Attention to detail

Microsoft Office

Time management

Team player

Confidentiality

Job description

Administrator

About the Role

We are seeking an organised, reliable and proactive Administrator to provide essential administrative support and ensure the smooth day-to-day running of the service. The successful candidate will have excellent organisational and communication skills, strong attention to detail and the ability to manage competing priorities in a busy working environment.

Key Responsibilities

• Provide general administrative and clerical support to the team.

• Manage incoming calls, emails and correspondence, responding professionally and directing enquiries appropriately.

• Maintain accurate records, databases and filing systems, ensuring information is up to date and handled confidentially.

• Schedule meetings, arrange appointments and manage calendars.

• Prepare documents, reports, letters and other administrative paperwork.

• Organise meetings, take minutes and follow up on agreed actions where required.

• Process incoming and outgoing correspondence and maintain effective document management systems.

• Support data entry, information processing and routine reporting.

• Liaise with colleagues, service users and external professionals to ensure effective communication.

• Monitor office supplies and assist with general office organisation.

• Ensure administrative processes comply with organisational policies, data protection requirements and relevant procedures.

• Undertake additional administrative duties as required to support the wider team.

Essential Skills and Experience

• Previous experience in an administrative or office-based role.

• Excellent written and verbal communication skills.

• Strong organisational skills and attention to detail.

• Good IT skills, including Microsoft Office applications such as Word, Excel and Outlook.

• Ability to manage workloads, prioritise tasks and meet deadlines.

• A professional, helpful and customer-focused approach.

• Ability to work independently and as part of a team.

• Understanding of confidentiality and data protection.