Administrator

Retirement Villages Group Ltd; Royal Tunbridge Wells; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Training and development

Supportive team

Job summary

Paramount Place Retirement Village in Tunbridge Wells is seeking an Administrator / Receptionist to be the welcoming face of our brand-new community. This full-time role (37.5 hours, 5 days over 7) includes reception, admin support, and helping residents enjoy our facilities.

You will greet visitors, manage calls, book rooms and restaurant reservations, maintain directories, and support payroll for the General Manager. Join us from the ground up to shape an exceptional resident experience.

Qualifications

• Experience in a receptionist, administration, or customer service role (1–3 years preferred).
• Highly organized, approachable, and confident communicating with a wide range of people.
• Comfortable using IT systems and handling confidential information.
• Enjoys working in a brand-new community and shaping resident experience.

Responsibilities

• Greeting and directing residents, visitors, and the public.
• Managing telephone system and day-to-day reception operations.
• Booking meeting rooms, guest suites, restaurant reservations, and parking.
• Maintaining site directories and front-of-house presentation.
• Supporting fire and emergency procedures as a designated first responder.
• Payroll support for the General Manager.
• Helping create a friendly, community-focused atmosphere throughout the village.

Skills

Reception experience

Administration

Customer service

IT systems

Confidentiality

Job description

Are you a warm, organised, and proactive individual looking to make a meaningful impact in a welcoming community environment?

Paramount Place Retirement Village is our brand-new retirement community in the heart of Tunbridge Wells, designed to bring people together through exceptional living, wellbeing, and hospitality. We are seeking an Administrator / Receptionist to join our growing team in a full-time role of 37.5 hours per week, working any 5 days over 7, with shifts scheduled between 8am and 8pm.

This is an exciting opportunity to be the face of our vibrant community - supporting not only our residents, but also members of the wider local community who will enjoy our restaurant and facilities.

The Role

• Greeting and directing residents, visitors, and members of the public with professionalism and warmth
• Managing the telephone system and supporting day-to-day reception operations
• Booking meeting rooms, guest suites, restaurant reservations, and parking
• Maintaining site directories and ensuring front-of-house presentation remains exceptional
• Supporting fire and emergency procedures as a designated first responder
• Assisting with general administrative duties and payroll support for the General Manager
• Helping create a friendly, community-focused atmosphere throughout the village

About You

• Has previous experience in a receptionist, administration, or customer service role (1-3 years preferred)
• Is highly organised, approachable, and confident communicating with a wide range of people
• Thrives in a team-oriented, customer-focused environment
• Is comfortable using IT systems and handling confidential information sensitively
• Enjoys being part of a brand-new community and helping shape an exceptional resident experience

What We Offer

• A fulfilling role within a supportive and values-driven organisation
• The opportunity to make a genuine daily difference to residents and visitors alike
• Training and development opportunities to support your success
• A chance to be part of an exciting new retirement community from the very beginning

If you are passionate about people, hospitality, and community, we would love to hear from you.