Administrator

Retirement Villages Group; Royal Tunbridge Wells; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Training and development opportunities

Job summary

Paramount Place Retirement Village in Tunbridge Wells is seeking an Administrator / Receptionist to join our brand-new community. This full-time role covers front-of-house, welcome duties, and administrative support across the village.

You will greet residents and visitors, manage the telephone system, book meeting rooms, guest suites, restaurant reservations and parking, maintain directories, assist with payroll support for the General Manager, and help create a friendly, community-focused

Qualifications

• Experience in receptionist, administration, or customer service roles (1–3 years preferred).
• Highly organized, approachable, and confident communicating with a wide range of people.
• Thrives in a team-oriented, customer-focused environment.
• Comfortable using IT systems and handling confidential information.

Responsibilities

• Greeting and directing residents, visitors and the public with warmth and professionalism.
• Managing the telephone system and day-to-day reception operations.
• Booking meeting rooms, guest suites, restaurant reservations, and parking.
• Maintaining site directories and front-of-house presentation.
• Supporting fire and emergency procedures as a designated first responder.
• Assisting with general administrative duties and payroll support for the General Manager.
• Helping create a friendly, community-focused atmosphere throughout the village.

Skills

Receptionist

Administration

Customer service

Job description

Are you a warm, organised, and proactive individual looking to make a meaningful impact in a welcoming community environment?

Paramount Place Retirement Village is our brand-new retirement community in the heart of Tunbridge Wells, designed to bring people together through exceptional living, wellbeing, and hospitality. We are seeking an Administrator / Receptionist to join our growing team in a full-time role of 37.5 hours per week, working any 5 days over 7, with shifts scheduled between 8am and 8pm.

This is an exciting opportunity to be the face of our vibrant community - supporting not only our residents, but also members of the wider local community who will enjoy our restaurant and facilities.

The Role

As the first point of contact for residents, visitors, guests, and the public, you will provide a warm welcome and professional administrative support across the village.

Responsibilities include:

• Greeting and directing residents, visitors, and members of the public with professionalism and warmth
• Managing the telephone system and supporting day-to-day reception operations
• Booking meeting rooms, guest suites, restaurant reservations, and parking
• Maintaining site directories and ensuring front-of-house presentation remains exceptional
• Supporting fire and emergency procedures as a designated first responder
• Assisting with general administrative duties and payroll support for the General Manager
• Helping create a friendly, community-focused atmosphere throughout the village

About You

We are looking for someone who:

• Has previous experience in a receptionist, administration, or customer service role (1–3 years preferred)
• Is highly organised, approachable, and confident communicating with a wide range of people
• Thrives in a team-oriented, customer-focused environment
• Is comfortable using IT systems and handling confidential information sensitively
• Enjoys being part of a brand-new community and helping shape an exceptional resident experience

What We Offer

• A fulfilling role within a supportive and values-driven organisation
• The opportunity to make a genuine daily difference to residents and visitors alike
• Training and development opportunities to support your success
• A chance to be part of an exciting new retirement community from the very beginning

If you are passionate about people, hospitality, and community, we would love to hear from you.