Administrator

Reed Specialist Recruitment; Oxford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Excellent benefits

Job summary

Reed Specialist Recruitment is seeking an experienced Assessment Administrator on a 12-month fixed-term contract. The role is hybrid, offering a competitive salary and excellent benefits, supporting the delivery of professional qualifications and assessments.

You will coordinate assessment-related activities, support candidates and stakeholders, and ensure processes are delivered accurately and on time. This is a busy operations role in a collaborative team environment.

Qualifications

• Experience in busy administration, coordination, or operations support.
• Ability to manage multiple deadlines and competing priorities.
• Excellent attention to detail and accuracy.
• Strong organisational and time management skills.
• Customer service and stakeholder management experience.
• Excellent written and verbal communication skills.
• Confident IT user with Microsoft Office suite.
• Ability to work independently and in a team.
• Experience handling confidential information.

Responsibilities

• Coordinate assessment administration and ensure data and documentation accuracy.
• Provide first-line support to candidates and external partners via phone, email, and Teams.
• Manage high-volume shared inboxes and respond professionally and promptly.
• Support assessment delivery by liaising with external centres and resolving issues.
• Maintain accurate records and update internal/external systems.
• Process and validate data with high attention to detail.
• Coordinate communications with external stakeholders, contractors, examiners, and assessors.
• Organise meetings, prepare documentation, and support admin projects.
• Handle confidential information with discretion and professionalism.
• Assist with investigations, evidence gathering, and case admin when required.
• Support administration of professional courses, seminars, and development programmes.

Skills

Coordination skills

Attention to detail

Organisational skills

Communication skills

Customer service

MS Office

Team collaboration

Stakeholder management

Data handling

Tools

Microsoft Office

Microsoft Teams

Job description

Assessment Administrator (12-Month Fixed-Term Contract)

Hybrid Working 12-Month Fixed-Term Contract Competitive Salary + Excellent Benefits

Are you an experienced administrator with exceptional organisational skills and a talent for coordinating multiple processes at once?

We're looking for a highly organised and detail-focused professional to join a busy operations team on a 12-month fixed-term contract. This is a varied and rewarding role where you'll play a key part in supporting the delivery of professional qualifications and assessments, ensuring processes run smoothly, accurately, and to strict deadlines.

Working within a collaborative team, you'll liaise with a wide range of stakeholders including learners, employers, contractors, assessors, and external partners, providing first-class support and ensuring a positive experience throughout the assessment journey.

The Role

As a key member of the team, you will be responsible for coordinating assessment-related activities, supporting candidates and external stakeholders, and ensuring critical processes are delivered accurately and on time.

Key responsibilities include:

• Coordinating assessment administration and ensuring the accuracy of data and documentation.
• Providing first-line support to candidates and external partners via phone, email, and Microsoft Teams.
• Managing high-volume shared inboxes and responding to enquiries in a professional and timely manner.
• Supporting assessment delivery, including liaising with external centres and resolving issues as they arise.
• Maintaining accurate records and updating internal and external systems.
• Processing and validating data with a high level of attention to detail.
• Coordinating communications with external stakeholders, contractors, examiners, and assessors.
• Organising meetings, preparing documentation, and supporting administrative projects.
• Handling confidential and sensitive information with discretion and professionalism.
• Supporting investigations, evidence gathering, and case administration where required.
• Assisting with the administration of professional courses, seminars, and development programmes.

About You

We're looking for a strong administrator with excellent coordination experience who thrives in a fast-paced environment and enjoys managing multiple priorities.

Essential Skills & Experience

• Previous experience in a busy administration, coordination, or operations support role.
• Strong coordination skills with the ability to manage multiple deadlines and competing priorities.
• Excellent attention to detail and a commitment to maintaining accuracy.
• Outstanding organisational and time management skills.
• Strong customer service and stakeholder management experience.
• Excellent written and verbal communication skills.
• Confident IT user with strong Microsoft Office skills.
• Ability to work independently and as part of a collaborative team.
• Experience handling sensitive and confidential information.
• A proactive, adaptable, and solution-focused approach.

Desirable

• Experience within a professional membership body, education, training, examinations, or assessment environment.
• Experience working with external stakeholders, volunteers, or contractors.