Employability Assessor

Pathways LDN ltd; Uxbridge; On-site; GBP 21,000 - 32,000; Part time

Job summary

Pathways LDN ltd in Uxbridge is seeking a Project Administrator on a 30-hour week temporary (6–12 months) to permanent basis. You will focus on improving contract delivery, ensuring compliance, and enhancing the customer experience across internal and partner delivery.

You will champion the customer journey in partnership with local operations and support services. You will also design and deliver training, coach staff to improve delivery, and drive continuous improvement using feedback from

Qualifications

• Experience influencing in a complex change environment.
• Proven ability to present messages successfully.
• Motivate, coach and support managers to improve performance.
• Identify and design training to support performance improvement.
• Set, monitor and report on performance and improvement targets.
• Flexible, motivational, problem-solving approach.
• Excellent presentation and communication skills at all levels.
• Excellent organisational and time management skills.

Responsibilities

• Ensure customer journey aligns with quality standards and contractual requirements.
• Share best practices and contribute to high-quality service delivery.
• Design and deliver training events and coach staff on delivery procedures.
• Collate participant, employer, and stakeholder feedback for improvement.
• Promote good practice across the organisation as appropriate.
• Record progress with documents/tools in line with contractual/internal requirements.
• Maintain learner files and learning plans to high standards and update regularly.
• Conduct training and assessment in the workplace using national standards.
• Monitor and record on/off-the-job training and learner progress.
• Ensure English, Maths and ICT are embedded in all programmes.
• Update electronic learner tracking documents and identify progress barriers.
• Provide appropriate learner support to help achieve targets.
• Represent the company in all promotional activities.
• Undertake other duties as directed by line manager.

Skills

Flexible working

Change management

Presentation skills

Coaching & mentoring

Training design

Performance monitoring

Communication

Time management

Teamwork

Job description

Job Title: Project Administrator

Location: Uxbridge, Middlesex

Salary: Competitive

Hours: 30 hrs per week

Job type: Temporary (6 – 12 months contract) to permanent

Direct Report: CEO

The role: Primary focus on the continuous improvement of contract delivery including achievement of outcomes, processes, and systems to ensure full compliance with contractual obligations. Secondary focus on optimising the customer experience and service delivery across both internal and partner delivery. Championing the customers' experience in partnership with the local operations and the operational support service.

Key Responsibilities

• Ensure that the customer journey for all participants is delivered in line with the organisations' and other quality related standards.
• Identify and share good practice and contribute to the consistent delivery of high-quality services.
• Identify and assist with the design and delivery of training events and provide coaching to develop and improve delivery staff effectiveness and understanding of contractual delivery procedural and system related requirements.
• Contribute to the systematic collation of feedback from participants, employers, and other stakeholders and ensure that results are used to drive continuous improvement of delivery.
• Identify and share good practice across the organisation as appropriate.
• Ensure appropriate documents and tools are used to record progress and achievement, complying with both contractual and internal requirements.
• Ensure learner files and training plans are of a high standard of accuracy and are frequently updated and used as an integral part of the learners’ programme.
• Conduct training and assessment with the learner in the workplace, using national occupational standards and evidence requirements set by appropriate awarding bodies and sector skills councils to achieve their frameworks.
• Ensure on and off the job training is monitored and recorded showing learner progress and links to achievement.
• Ensure English, Maths and ICT are delivered and embedded in all programmes.
• Ensure electronic learner tracking documents are updated regularly and barriers to progress identified.
• Provide appropriate support to learners to help them achieve.
• To represent the company in all promotional activities.
• To undertake any other relevant duties as specified by your line manager, commensurate with the level of this post.

Skills and Experience

• Ability to work flexibly to cope with the varying demands of the role and achieve desired results.
• Experience of influencing in a complex change environment.
• Proven experience of making presentations to with success in delivering messages effectively.
• Ability to motivate, coach and support operational managers to maximise their staff's performance and ensure quality of delivery.
• Ability to identify and assist with the requirement for and design of training to support performance improvement.
• Ability to set, monitor and report on performance and on improvement targets.
• A motivational, flexible, and problem‑solving approach.
• Excellent presentation and communication skills at all levels, verbal and written.
• Excellent organisational and time management skills demonstrating ability to produce work to high quality standards.
• Ability to work on own initiative and within a team.

This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with the line manager. The post holder may be asked to carry out any other delegated duty or task that is in line with their post.