Administrator

Practice Plus Group; North Kesteven; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Wellbeing benefits

Friendly team

Professional development

25 days holiday

Job summary

Practice Plus Group MSK & Spinal Service in Lincolnshire is seeking an Administrator to deliver a comprehensive admin service, ensuring patient-centred care and professional handling of communications. The role is based at North Hykeham, 37.5 hours per week, Monday to Friday 9 am–5 pm.

You will handle data entry, appointment coordination, and responses to inquiries while maintaining confidentiality and KPI targets. Training and development are supported in a friendly team.

Qualifications

• Previous administration experience in a similar setting.
• Competent data entry ability.
• Sound knowledge and understanding of IT and software packages (Word/Excel).
• Excellent communication skills (Written and Phone).
• Ability to prioritise and work on own initiative.

Responsibilities

• Provide a comprehensive administration service for the unit, ensuring professional and courteous patient interaction.
• Manage booking of appointments and sending relevant information to patients.
• Update electronic records and maintain data confidentiality.
• Answer telephones and respond to patient or customer queries.
• Monitor task lists to meet KPIs and maintain safety standards.

Skills

Administration experience

Data entry

Word/Excel proficiency

Communication skills

Prioritisation

Tools

Microsoft Office

Job description

About The Role

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE FOR EVERY PATIENT

As our Administrator at Practice Plus Group MSK & Spinal Service, Lincolnshire you will provide a comprehensive administration service to the unit ensuring that all patients are treated in a professional and courteous manner, endorsing the patient centred approach of the team.

This is a full-time role working 37.5 hours a week, Monday to Friday 9 am to 5 pm based at North Hykeham, Lincoln.

What you'll be doing

• Ensure data confidentiality is maintained at all times
• Contacting patients within scheduled times to book their appointments
• Ensure all relevant information regarding their appointment is sent to patients
• Update patient administration electronic records to reflect patient contact
• Answering the telephones and dealing with patient or customer queries
• Monitoring and clearing administration task lists to ensure the service meets its performance targets
• Answering email queries from external customers or colleagues
• Directing of discharges to the appropriate service
• Contribute to the team objective of meeting all Key Performance Indicators (KPIs)
• Maintaining the Health and Safety and cleanliness standards in the office
• Preparation and transporting outgoing post daily (on site at Business Park)
• Maintain compliance with mandatory training
• Any other administrative support tasks as required

What we’ll look for in you

You will be an experienced administrator with:

• Previous administration experience in a similar setting
• Competent data entry ability
• Sound knowledge and understanding of IT and software packages (Word/Excel)
• Excellent Communication skills (Written and Phone)
• Ability to prioritise and work on own initiative

Just as important though is your flexibility, belief in teamwork and your ability to use your initiative, follow instructions and prioritise a busy workload.

What you can expect in return

• A salary of £24,784.50 per annum
• Work 37.5 hours per week
• An extensive range of wellbeing and lifestyle benefits
• Working within a friendly and supportive team
• The support you need to grow in your role and continue your professional development
• 25 days holiday increasing with service up to a maximum of 28 days plus bank holidays

If you have any questions, contact [email protected]

We will contact all shortlisted candidate but please note Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.

Applicants must have the right to work in the UK, we are UNABLE to provide any type of sponsorship.