MSK & Spinal Admin Assistant — Patient-Centric Support

Practice Plus Group; North Kesteven; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Wellbeing benefits

Friendly team

Professional development

25 days holiday

Job summary

Practice Plus Group MSK & Spinal Service in Lincolnshire is seeking an Administrator to deliver a comprehensive admin service, ensuring patient-centred care and professional handling of communications. The role is based at North Hykeham, 37.5 hours per week, Monday to Friday 9 am–5 pm.

You will handle data entry, appointment coordination, and responses to inquiries while maintaining confidentiality and KPI targets. Training and development are supported in a friendly team.

Qualifications

• Previous administration experience in a similar setting.
• Competent data entry ability.
• Sound knowledge and understanding of IT and software packages (Word/Excel).
• Excellent communication skills (Written and Phone).
• Ability to prioritise and work on own initiative.

Responsibilities

• Provide a comprehensive administration service for the unit, ensuring professional and courteous patient interaction.
• Manage booking of appointments and sending relevant information to patients.
• Update electronic records and maintain data confidentiality.
• Answer telephones and respond to patient or customer queries.
• Monitor task lists to meet KPIs and maintain safety standards.

Skills

Administration experience

Data entry

Word/Excel proficiency

Communication skills

Prioritisation

Tools

Microsoft Office

Job description

Practice Plus Group MSK & Spinal Service in Lincolnshire is seeking an Administrator to deliver a comprehensive admin service, ensuring patient-centred care and professional handling of communications. The role is based at North Hykeham, 37.5 hours per week, Monday to Friday 9 am–5 pm.

You will handle data entry, appointment coordination, and responses to inquiries while maintaining confidentiality and KPI targets. Training and development are supported in a friendly team.