Administrator (12 Month Fixed Term Contract)

Practice Plus Group; Liverpool; On-site; GBP 820 - 29,000; Full time

Benefits offered by this job

Company pension scheme

25 days annual leave

Wellbeing benefits

Discounts on shopping and leisure

Job summary

Practice Plus Group in Liverpool is seeking an Administrator to join HMP Altcourse, a busy Category B male prison. This 12-month fixed-term contract is full time, 37.5 hours per week, with shifts 07:00–15:00 or 08:00–16:00.

You will be the first point of contact for the healthcare team, arranging external appointments, updating trackers and hospital lists, processing referrals and performing general admin tasks across EDIC and ward areas.

Qualifications

• Extensive administration experience, ideally within a healthcare or prison service environment.
• Proficient in handling phone-based work and multi-tasking in a fast-paced setting.
• Strong Excel and data management skills are essential.

Responsibilities

• Act as first point of contact for the healthcare team and arrange external appointments.
• Coordinate hospital appointments, escorts and bed watch, and keep clinic lists up to date.
• Process E Referrals and update trackers/spreadsheets for hospital activity.
• Carry out general admin duties including scanning, post, minute taking and stock checks.

Skills

Administration

Phone skills

Excel

Data management

Tools

SystmOne

Job description

+ MAKE A DIFFERENCE TO EVERY LIFE
We have an exciting opportunity for an Administrator to join the team at HMP Altcourse, a busy Category B male prison in Fazakerley, Liverpool.

About The Role

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE TO EVERY LIFE

HMP Altcourse is the busiest remand prison in England, accommodating approximately 1,160 adult males with an average stay of 10 weeks. Practice Plus Group provides primary care and substance misuse services across eight wings, clinic areas, inpatient facilities, and reception services.

These services would not be possible without our fantastic administration team, and that's where you come in!

This is a fantastic opportunity for an experienced administrator to join our team!

This role is initially offered on a 12 month fixed term contract.

Hours: Full Time / 37.5 per week. Shifts are Monday - Friday, 07:00 - 15:00 / 08:00 - 16:00.

Salary: £25,821 - £28,574 per annum

How will we support you?

• Bespoke induction, including our Introducing Health in Justice training course
• Competency framework
• Regional and national career development opportunities
• Our bespoke Learning Management System to address your learning needs
• Support from the wider team

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks

What you'll be doing

• As the first point of contact for the healthcare team, you will actively speak to hospitals, GP surgeries, solicitors and others, arranging external appointments for patients, requesting discharge summaries and patient summaries etc
• Work closely with the wider prison team to arrange hospital appointments, escorts and bed watch. You will also ensure that prison officers have up to date clinic lists
• Process E Referrals
• Update trackers, systems and spreadsheets for hospital appointments, admissions, consent forms etc
• Carry out admin tasks for Early Days in Custody (EDIC), including joining the daily call
• General admin duties such as scanning, post, minute taking and stock check

If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning.

It doesn’t stop there

we also offer:

• Company pension scheme
• 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
• An extensive range of wellbeing and lifestyle benefits
• Discounts on shopping and leisure activities
• Support to grow in your role and continue your professional development
• Excellent long-term career prospects
• 24/7 employee assistance helpline and financial assistance when you need it

What we'll look for in you

The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We’re the UK’s leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.

Practice Plus Group’s purpose is to Unlock your best work life and we stand by our core values:

• we treat patients and each other as we would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

Our new Administrator will:

• Have extensive administration experience, ideally within a healthcare / medical setting, such as hospitals, GP surgery etc
• Be comfortable working in a fast paced environment, with lots of phone based work
• Any healthcare knowledge and experience would be a bonus, as would knowledge of QAF and clinical coding
• SystmOne knowledge would be beneficial
• Be confident using data and maintaining spreadsheets, so excel skills are essential

Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.