Administrator

Practice Plus Group; Lincoln; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Wellbeing and lifestyle benefits

Friendly and supportive team

Professional development support

25 days holiday increasing to 28 days

Job summary

Practice Plus Group MSK & Spinal Service, Lincolnshire, is seeking an Administrator to provide comprehensive administrative support to the unit, ensuring patient data is handled professionally and with confidentiality. This full-time role (37.5 hours weekly, Mon-Fri 9:00–17:00) is based at North Hykeham, Lincoln, and offers a friendly team, wellbeing benefits and development opportunities.

You will manage bookings, update electronic records, answer queries and help the service meet KPIs with a

Qualifications

• Previous administration experience in a similar setting.
• Competent data entry ability.
• Strong IT skills with Word/Excel.
• Excellent written and phone communication.

Responsibilities

• Book patient appointments and maintain data confidentiality.
• Update patient administration electronic records.
• Answer phones and respond to patient or colleague queries.
• Monitor task lists to meet KPIs and performance targets.
• Direct discharges to the appropriate service.
• Support team with administrative duties as required.

Skills

Communication skills

Prioritisation

Data entry

Tools

Word/Excel

Job description

About The Role

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE FOR EVERY PATIENT

As our Administrator at Practice Plus Group MSK & Spinal Service, Lincolnshire you will provide a comprehensive administration service to the unit ensuring that all patients are treated in a professional and courteous manner, endorsing the patient centred approach of the team.

This is a full-time role working 37.5 hours a week, Monday to Friday 9 am to 5 pm based at North Hykeham, Lincoln.

What you'll be doing

Being a member of the administration team, working in a fast-paced environment, you will also be responsible for:

• Ensure data confidentiality is maintained at all times
• Contacting patients within scheduled times to book their appointments
• Ensure all relevant information regarding their appointment is sent to patients
• Update patient administration electronic records to reflect patient contact
• Answering the telephones and dealing with patient or customer queries
• Monitoring and clearing administration task lists to ensure the service meets its performance targets
• Answering email queries from external customers or colleagues
• Directing of discharges to the appropriate service
• Contribute to the team objective of meeting all Key Performance Indicators (KPIs)
• Maintaining the Health and Safety and cleanliness standards in the office
• Preparation and transporting outgoing post daily (on site at Business Park)
• Maintain compliance with mandatory training
• Any other administrative support tasks as required

What we’ll look for in you

You will be an experienced administrator with:

• Previous administration experience in a similar setting
• Competent data entry ability
• Sound knowledge and understanding of IT and software packages (Word/Excel)
• Excellent Communication skills (Written and Phone)
• Ability to prioritise and work on own initiative

Just as important though is your flexibility, belief in teamwork and your ability to use your initiative, follow instructions and prioritise a busy workload.

What you can expect in return

• A salary of £24,784.50 per annum
• Work 37.5 hours per week
• An extensive range of wellbeing and lifestyle benefits
• Working within a friendly and supportive team
• The support you need to grow in your role and continue your professional development
• 25 days holiday increasing with service up to a maximum of 28 days plus bank holidays

At Practice Plus Group, we actively promote diversity and equal opportunities.

Applicants must have the right to work in the UK, we are UNABLE to provide any type of sponsorship.