Administrator

Greystoke Surgery; Morpeth; On-site; GBP 21,000 - 27,000; Full time

Job summary

Greystoke Surgery in a brand new Health Centre is seeking an enthusiastic, flexible receptionist to join our busy practice team. You will be first point of contact for patients, manage appointments and handle enquiries with courtesy and accuracy.

Excellent IT literacy and organisation are essential as you support clinical staff and coordinate patient requests while ensuring confidential handling of information and smooth day-to-day operations.

Qualifications

• Enthusiastic, hardworking and flexible person.
• Excellent customer care skills.
• Good IT literacy and ability to learn new systems.

Responsibilities

• Greet and direct patients and visitors.
• Make appointments in person and over the telephone.
• Deal with general enquiries and coordinate patient requests.
• Support clinical staff and ensure confidentiality in all tasks.
• Maintain tidiness and readiness of the waiting area and reception.

Skills

Customer service

IT literacy

Organization

Tools

Practice computer system

Job description

Greystoke Surgery - require upto 1 full time post (part time hours can be worked to cover the hours) NHS pension available. NHS General Practice seeking an enthusiastic, hardworking and flexible person to join our lively practice team. We are based in a brand new Health Centre with fabulous facilities. This is a key post in our practice, processing information to a high degree of accuracy. You will have a high standard of IT literacy and be able to learn and apply training given. You will be very well organised and methodical and will help us provide top quality patient care. You will be the first point of contact for patients and this is an incredibly demanding role. You should have excellent customer care skills and experience. The postholder will support the smooth day-to-day running of the practice by coordinating patient requests, assisting clinical staff and ensuring administrative tasks are completed accurately, efficiently and confidentially. To provide a high quality reception service to all users in a professional, courteous and efficient way. Be the first point of contact for the practice projecting a positive, friendly image to all service users either in person or over the telephone and direct them to the most appropriate service for their needs.

Responsibilities

• Greet and direct patients and visitors
• Make appointments both in person and over the telephone
• Deal with requests for home visits according to the practice protocol
• Deal with general enquires from patients and external agencies
• General assistance to practice team and respond to the needs of the doctors/nurses during surgery
• Process daily tasks received from patients and team members
• Collect payment for Non-NHS work
• Administration
• Registration of patients
• Return medical records for patients who are deceased/leaving the practice
• Photocopying as requested
• Processing patient change of address
• Process incoming mail
• Scanning of correspondence
• Prepare outgoing mail
• Input and extract data from the practice computer system
• Prescriptions
• Process repeat prescriptions in accordance with the practice policy
• Hand out repeat prescriptions ensuring patient identity is verified
• Deal with prescriptions queries from patients and pharmacies
• General Keep the waiting area and reception tidy at all times
• Make refreshments for doctors, other team members or visitors to the practice as requested
• Ensure consulting rooms are well stocked
• Any other reasonable duties assigned by Office Manager

Confidentiality

Patients trust us with and allow us to gather sensitive information in relation to their health care needs. They have a right to expect that staff will respect their privacy and act accordingly. In line with their daily duties the employee may have information relating to patients and their carer, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business. All such information is strictly confidential. Information relating to patients, carers, colleagues, healthcare workers or any business matters may only be shared with authorised persons and in accordance with the practice policies and procedures in relation to confidentiality.