Medical Administrator / Receptionist

Bredon Hill Surgery; United Kingdom; Sur place; GBP 11 000 - 16 000; Temps partiel

Avantages offerts par ce poste

NHS pension scheme

NEST pension scheme

Résumé du poste

Bredon Hill Surgery is seeking a Medical Administrator - Receptionist to join our established team in a busy rural GP practice. The role is 27.5 hours per week across 5 days, with flexibility to cover leave and NHS service requirements.

You will provide frontline reception, scheduling, data entry and general administrative support, ensuring patient confidentiality and smooth daily operations. We offer access to NHS or NEST pension schemes and a supportive training environment for progression

Qualifications

• Proficient computer and keyboard skills
• GCSE Pass or equivalent in maths and English
• GCSE, NVQ2 or equivalent qualifications in wordprocessing, spreadsheets and data collection systems
• Understanding of issues regarding accountability and delegation
• Knowledge of EMIS or other similar clinical database systems
• Previous experience or qualifications related to data input, quality control, data retrieval and reporting

Responsabilités

• To offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Opening up and locking up the premises, maintaining security in accordance with Practice protocols
• Making, changing and cancelling appointments for patients
• Ensuring patients are put in contact with the correct person to help them with their needs
• Managing incoming mail in all formats
• Computer data entry, processing and recording information in accordance with Practice protocols
• Working in line with NHS standards and Practice protocols, to ensure patient confidentiality is respected and maintained at all times

Connaissances

Proficient computer skills

Excellent communication

Customer service

Organised

Formation

GCSE maths and English

NVQ2 in wordprocessing/spreadsheets

Outils

EMIS

Word processing

MS Excel

Description du poste

We have a vacancy for a MedicalAdministrator - Receptionist to join our established team. We are a small GP practice servicing localvillage communities, striving to provide a high standard of care and serviceswithin a purpose-built surgery.

The job is for 27.5 hours per week, workedover 5 days. However, a willingness tobe flexible with working days and hours will be required in order to providecover during periods of leave, and to enable the Practice to meet the changingrequirements of the NHS. The post offersaccess to the NHS or NEST pension schemes.

The Administration Co-ordinator overseesthe induction period and remains available for ongoing mentoring andsupport. Induction and training areintended to meet the needs of the individual, but will be a combination ofinternal, on-line and external learning opportunities.

All members of the Admin Team are firsttrained in the receptionist role but are expected to extend their knowledge andskills to take on administrative responsibilities. These extended duties can include: data input, reporting, claims management,clinical coding and scanning. On thisoccasion we are also looking for somebody who will be able to develop into amember of our secretarial team.

Main duties of the job

This job would suit somebody withprevious experience of working in a customer-facing role, preferably in ahealthcare setting, but this is not essential.Would like to hear from you if you have experience in other settings andcan bring relevant, transferable skills to this role.

An overview of the main responsibilitiesof the role

Tooffer general assistance to the Practice team and project a positive andfriendly image to patients and other visitors, either in person or via thetelephone

Openingup and locking up the premises, maintaining security in accordance with Practiceprotocols

Making,changing and cancelling appointments for patients

Ensuringpatients are put in contact with the correct person to help them with theirneeds

Managingincoming mail in all formats

Computerdata entry, processing and recording information in accordance with Practiceprotocols

Workingin line with NHS standards and Practice protocols, to ensure patientconfidentiality is respected and maintained at all times

About us

The admin team work closely with eachother and with other clinical and non-clinical colleagues in the Practice. Our aim is to support and encourage our staffto achieve their potential and to look forward to coming to work each day.

As part of a rural community we are ableto develop a close relationship and knowledge of our patients, especially thosewith more extensive needs who may be regular visitors to the surgery. This is important to us all and maintainingand improving our patient services is the key driver for the whole practiceteam.

In summary we are looking for newcolleagues who become friends considerate, supportive, reliable and with agood sense of humour. If this is you,then we look forward to hearing from you.

Job responsibilities

The job description is attached separately. When applying for this post we recommend that candidates download the job description for reference prior to interview.

Person Specification

Qualifications

• Proficient computer and keyboard skills
• GCSE Pass or equivalent in maths and English
• GCSE, NVQ2 or equivalent qualifications in wordprocessing, spreadsheets and data collection systems
• Understanding of issues regarding accountability and delegation
• Knowledge of EMIS or other similar clinical database systems
• Previous experience or qualifications related to data input, quality control, data retrieval and reporting

Personal qualities and communication skills

• Good interpersonal skills to build and maintain effective relationships with patients and colleagues
• Demonstrate motivation, reliability and commitment to team working and the development of others
• Considerate, compassionate, ability to listen
• Tolerant and able to maintain calm when under pressure
• Able to work in a team or alone as required
• Able to communicate information that requires tact and persuasive skills, or where there may be barriers to understanding
• Willingness to undergo education and training for both practice and service needs
• Good time-keeping, punctual
• Sense of humour
• Able to prioritise appropriately
• Organised and methodical
• Able to deal with occasional exposure to distressing circumstances or emotional events
• Able to cope with occasional exposure to aggressive and or confrontational behaviour

Experience

• Customer - patient care experience in a relevant environment
• Experience working independently in an unsupervised environment
• Experience of working in general practice or similar healthcare environment