Administrator

NHS Jobs; Morpeth; Vor Ort; GBP 19.000 - 23.000; Vollzeit

Zusammenfassung

NHS Jobs seeks a friendly, professional receptionist/administration assistant to provide high-quality front desk service to patients and visitors at the practice. You will greet people, answer calls, book appointments and handle general inquiries with courtesy and discretion.

You will also support the practice team with clerical tasks, manage registrations, process mail, handle prescriptions queries, and maintain a tidy waiting area while upholding strict confidentiality and patient privacy.

Aufgaben

• Greet and direct patients and visitors
• Make appointments both in person and over the telephone
• Deal with requests for home visits according to the practice protocol
• Deal with general enquires from patients and external agencies
• General assistance to practice team and respond to the needs of the doctors/nurses during surgery
• Process daily tasks received from patients and team members
• Collect payment for Non-NHS work
• Administration
• Registration of patients
• Return medical records for patients who are deceased/leaving the practice
• Photocopying as requested
• Processing patient change of address
• Process incoming mail
• Scanning of correspondence
• Prepare outgoing mail
• Input and extract data from the practice computer system
• Prescriptions
• Process repeat prescriptions in accordance with the practice policy
• Hand out repeat prescriptions ensuring patient identity is verified
• Deal with prescriptions queries from patients and pharmacies
• General
• Keep the waiting area and reception tidy at all times
• Make refreshments for doctors, other team members or visitors to the practice as requested
• Ensure consulting rooms are well stocked
• Any other reasonable duties assigned by Office Manager

Jobbeschreibung

To provide a high quality reception service to all users in a professional, courteous and efficient way. Be the first point of contact for the practice projecting a positive, friendly image to all service users either in person or over the telephone and direct them to the most appropriate service for their needs.

Responsibilities

• Greet and direct patients and visitors
• Make appointments both in person and over the telephone
• Deal with requests for home visits according to the practice protocol
• Deal with general enquires from patients and external agencies
• General assistance to practice team and respond to the needs of the doctors/nurses during surgery
• Process daily tasks received from patients and team members
• Collect payment for Non-NHS work
• Administration
• Registration of patients
• Return medical records for patients who are deceased/leaving the practice
• Photocopying as requested
• Processing patient change of address
• Process incoming mail
• Scanning of correspondence
• Prepare outgoing mail
• Input and extract data from the practice computer system
• Prescriptions
• Process repeat prescriptions in accordance with the practice policy
• Hand out repeat prescriptions ensuring patient identity is verified
• Deal with prescriptions queries from patients and pharmacies
• General
• Keep the waiting area and reception tidy at all times
• Make refreshments for doctors, other team members or visitors to the practice as requested
• Ensure consulting rooms are well stocked
• Any other reasonable duties assigned by Office Manager

Confidentiality

Patients trust us with and allow us to gather sensitive information in relation to their health care needs. They have a right to expect that staff will respect their privacy and act accordingly. In line with their daily duties the employee may have information relating to patients and their carer, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business. All such information is strictly confidential. Information relating to patients, carers, colleagues, healthcare workers or any business matters may only be shared with authorised persons and in accordance with the practice policies and procedures in relation to confidentiality.