Administrator

Confidential; London Borough of Barking and Dagenham; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Training and career development

Friendly working environment

Opportunities for growth

Job summary

Confidential, based in Dagenham, East London, is seeking an Office Administrator to join a friendly team. The role handles front-of-house queries, documentation, and coordination of admin processes, with training provided where needed.

You will manage correspondence, maintain records, support invoices and contracts, and ensure smooth day-to-day operations in a busy office environment. Full-time, permanent role with opportunities for development.

Qualifications

• Experience in an Office Administrator or Administrative role.
• Excellent verbal and written communication skills.
• Professional telephone manner and customer service focus.
• Strong organisation and attention to detail.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to multitask and manage competing priorities.

Responsibilities

• Manage daily office operations to support business activities.
• Answer calls, emails, and customer enquiries professionally.
• Be the first contact for customers, suppliers, contractors and visitors.
• Schedule appointments, site visits, and coordinate project timelines.
• Prepare and maintain contracts, quotations, estimates and project docs.
• Maintain accurate customer records and project files.
• Assist with inventory management and office supplies.

Skills

Verbal communication

Written communication

Microsoft Office

Organised

multitask

Customer service

Teamwork

Problem solving

Tools

Word

Excel

Outlook

Job description

Office Administrator

Location: Dagenham, East London
Hours: Monday to Friday, 8:30am - 5:00pm
Contract: Full-Time, Permanent Salary: 25-27k

About Us

We are a leading flooring company specialising in high-quality flooring installations for both residential and commercial projects. With a strong reputation for delivering exceptional service, we pride ourselves on our expertise, professionalism, and commitment to customer satisfaction.

We are seeking a highly organised, proactive, and customer-focused Office Administrator to join our growing team. This is a varied role that will play a key part in supporting the day-to‑t‑day operations of the business and ensuring the smooth running of our office.

The Role

As Office Administrator, you will be the first point of contact for customers, suppliers, and contractors, providing a professional and welcoming service. You will support office operations, coordinate administrative processes, maintain accurate records, and assist with project and contract administration.

This position would suit someone who thrives in a fast‑paced environment, has exceptional organisational skills, and enjoys building positive relationships with customers and colleagues.

Key Responsibilities

• Manage and coordinate daily office operations to ensure efficient business activities.
• Answer and manage incoming telephone calls, emails, and customer enquiries professionally.
• Act as the first point of contact for customers, suppliers, contractors, and visitors.
• Schedule appointments, site visits, and coordinate project timelines.
• Prepare, manage, and maintain contracts, quotations, estimates, and project documentation.
• Maintain accurate customer records, project files, and company databases.
• Scan, file, and organise electronic and paper documentation.
• Assist with inventory management and monitor office supplies.
• Build and maintain strong relationships with suppliers and vendors.
• Provide administrative support across various departments.
• Support invoice processing and basic accounts administration (training provided where required).
• Handle customer queries and resolve issues promptly and professionally.
• Ensure all records and documentation remain accurate, compliant, and up to date.
• Assist with company correspondence and general office administration duties.

Person Specification

Essential Skills & Experience

• Previous experience in an Office Administrator, Office Support, or Administrative role.
• Excellent verbal and written communication skills.
• Professional and confident telephone manner.
• Strong organisational skills with excellent attention to detail.
• Proficient in Microsoft Office applications including Word, Excel, and Outlook.
• Ability to multitask and manage competing priorities effectively.
• Strong customer service skills and a proactive approach to problem-solving.
• Ability to work independently and as part of a team.
• Reliable, professional, and punctual.

Personal Qualities

• Has a friendly, positive, and approachable personality.
• Takes pride in delivering excellent customer service.
• Builds rapport easily with customers and colleagues.
• Has a strong work ethic and willingness to learn.
• Is adaptable and able to work in a busy environment.
• Demonstrates initiative and takes ownership of tasks.
• Maintains a high level of professionalism at all times.

What's On Offer

• Full-time, permanent position.
• Competitive salary.
• Supportive and friendly working environment.
• Opportunities for training and career development.
• Varied and rewarding role within a growing business.
• Chance to be part of a respected company within the flooring industry.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.