Administrator

Sanctuary; Greater London; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

33 days' annual leave pro rata

Occupational sick pay

Contributory pension

Inspection bonus

Health and wellbeing support

Life insurance

Enhanced parental leave

Training opportunities

Flexible working

Inclusive culture

Job summary

Sanctuary Care is seeking an Administrator at The Manse Residential Care Home in South Norwood, London. The role supports residents' daily lives and maintains essential administrative processes at the home.

You will manage payroll, staff files, invoicing, and data reporting, ensuring accurate, compassionate service. The team values inclusion, safeguarding, and high standards of care for older people.

Qualifications

• Strong administrative skills with ability to manage varied tasks.
• Warm, approachable and committed to customer service.
• Experience in a residential care or similar setting is desirable.
• Clear and supportive communicator with a flexible approach.
• Kind, respectful and passionate about supporting older people.

Responsibilities

• Work closely with colleagues to enrich residents' daily lives.
• Manage the home's administrative systems with accuracy and care.
• Process payroll, maintain staff files and support financial tasks such as invoicing and petty cash.
• Support data collation, monitoring and reporting to keep the home running smoothly.
• Use a methodical and organised approach to help the team deliver the best possible care.

Skills

Administrative skills

Customer service

Care setting experience

Clear communicator

Empathetic approach

Job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Administrator

The Manse Residential Care Home, South Norwood Hill, South Norwood, London, SE25 6AA

£16.28 per hour

37.5 hours per week

Inclusion is at the heart of Sanctuary Care

We believe care is more than a job – it's a calling, and we'd love you to be part of it. We're excited to welcome an Administrator to our friendly team at The Manse Residential Care Home in South Norwood Hill, South Norwood, London, SE25 6AA. And with sector leading results showing our colleagues highly recommend Sanctuary Care as a great place to work, you'll be joining a culture that supports you to thrive, grow, and be recognised for the difference you make.

We're proudlyInvestors in People Gold accredited and not-for-profit, which means every penny we make goes straight back into our people and our homes. Whether you've already found your calling or you're still discovering it, we'll support you every step of the way. From your first day to your dream role, we'll help you get there.

When you join Sanctuary Care, you're joining an award-winning team where colleagues and residents truly matter. We're proud winners of the 2025 Nursing Times Award for Care of Older People and the 2025 Care Home Awards Best for Training and Development, and Outstanding Larger Care Home Group.

Your role

• Work closely with colleagues to enrich residents' daily lives
• Manage the home's administrative systems with accuracy and care
• Process payroll, maintain staff files and support financial tasks such as invoicing and petty cash
• Support data collation, monitoring and reporting to keep the home running smoothly
• Use a methodical and organised approach to help the team deliver the best possible care

Your skills

• Strong administrative skills with confidence managing varied tasks
• Warm, approachable and committed to exceptional customer service
• Experience in a residential care or similar setting is desirable
• Clear and supportive communicator with a flexible approach
• Kind, respectful and passionate about supporting older people

Your rewards

You deserve more than the basics. That's why, alongside 33 days' annual leave pro rata (including bank holidays), occupational sick pay linked to length of service, and a contributory pension, we've created a package to help you thrive:

• CQC/CI inspection bonus
• Health and wellbeing support - including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Enhanced parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria - visit our website for more information.

Ready to start an inspiring career journey with us?

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Care Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

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