Clinical Administrator

Recovery Focus; Bradford; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Annual leave 27–32 days

Pension scheme

Life assurance

Sick pay enhanced

Birthday leave

Professional fee reimbursement

GP access

Employee discounts

Cycle to work

Job summary

Waythrough is hiring a Clinical Administrator to provide clinical administration services and data management across multiple hubs. The role involves supporting the clinical team, arranging clinics, managing prescriptions and stock, and ensuring regulatory compliance.

The successful candidate will have GCSEs, an NVQ Level 2 in Business Administration, and strong MS Office/MIS skills, with an ability to work as part of a busy team.

Qualifications

• Experience of managing data or recording & retrieval of complex information.
• Excellent accurate typing skills.
• Ability to use MIS.
• Ability to organise and prioritise increased workload.

Responsibilities

• Provide clinical administration and secretarial support to the clinical team.
• Provide cover and support at all hubs as required, including across site working.
• Rearrange clinics and generate bridging prescriptions when the service experiences unplanned prescribing clinician absence.
• Prepare prescriptions strictly adhering to protocol and procedure.
• Management of daily clinical tasks and prescription queries.
• Manage and audit central store of prescriptions, stocks, equipment and supplies securely in line with appropriate policy.
• Ensure clinical rooms remain stocked with all required supplies and meet CQC requirements.
• Manage appointments and rotas, sourcing cover for holidays and sickness.

Skills

Data management experience

Accurate typing

Outlook proficiency

MIS usage

Teamwork

Education

GCSE Maths and English

NVQ Level 2 in Business Administration

Tools

Microsoft Outlook

Job description

Clinical Administrator - New Vision

Location: Based 4 days at 11 Temple Street, Keighley, BD21 2AD and 1 day at Pelican House BD1 5BA

Working Hours: 37 hours per week, Monday–Friday

Contract Type: Permanent

Salary: £25,877.80 - £28,453.69 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the Role

To provide clinical administrative services, data management and support to the clinical team.

What You’ll Do

• Provide clinical administration and secretarial support to the clinical team.
• Provide cover and support at all hubs as required, including across site working.
• Rearrange clinics and generate bridging prescriptions when the service experiences unplanned prescribing clinician absence.
• Prepare prescriptions strictly adhering to protocol and procedure.
• Management of daily clinical task and prescription queries.
• Manage and audit central store of prescriptions, stocks, equipment and supplies securely in line with appropriate policy, and ensure appropriate stocks of prescription forms are available to clinicians (including the appropriate logging of forms in and out).
• Ensure clinical rooms remain stocked with all required supplies, equipment and client information and meet CQC requirements (including cleanliness).
• Ensure all stock and equipment are in date and recorded appropriately.
• Manage all appointments and rotas, including sourcing cover for holidays and sickness and arranging clinics with locum prescribing clinicians.
• Management of the Emergency medication box and Emergency checks on site.
• Ensuring all stock is in date, and box is stocked to minimum requirement.
• Ensuring the cold chain policy and procedure is followed.
• Calibration of all clinical equipment on site.
• Ensuring calibration procedure is adhered by, and clinical stock is calibrated and working efficiently.
• Arrange secure transport of prescriptions and pathology specimens as required.
• Follow the pathway of test requests and referrals, ensuring effective completion.
• Update and maintain the client database, including data validation relating to clinical targets and producing reports.
• Manage minor computer system faults and failures that impact the clinical team and the service delivery.
• Take responsibility for the running of the clinical SystemOne down process, organising and overseeing an action plan on site during this system fault/failure.

To Succeed in This Role, You’ll Need: Essential:

• Educated to GCSE level incl. Maths and English.
• NVQ Level 2 Business Administration.
• Experience of managing data or of recording & retrieval of complex information.
• Experience of handling client/customer and professional complex enquires.
• Proficient in Microsoft Outlook Office programmes.
• Excellent accurate typing skills.
• Ability to use MIS.
• Ability to organise and prioritise an increased workload.
• Ability to work as a member of a team.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

Closing Date: 2026-10-15

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.