Administrator

Inclusion; Grays; On-site; GBP 21,000 - 24,000; Full time

Job summary

Inclusion Thurrock NHS Talking Therapies is seeking a Band 3 Administrator to provide general reception and administrative support across the team. You will handle patient enquiries, coordinate appointments, and assist therapists and managers in a busy primary care environment.

Experience in administration and data entry is desirable. The role focuses on non-clinical support within a NHS Talking Therapies service, with a commitment to professional boundaries and patient confidentiality.

Qualifications

• Knowledge of administrative procedures and systems.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Ability to prioritise workload to meet deadlines.
• Effective written and verbal communication with colleagues and service users.
• Able to maintain composure under pressure.

Responsibilities

• Provide general reception and administrative support for the NHS Talking Therapies service.
• Answer and direct telephone and face-to-face enquiries with professionalism.
• Assist with course administration and data entry across systems.
• Coordinate appointments and liaise with therapists and managers.
• Support service users and maintain accurate records and communications.

Skills

Administrative procedures

MS Office

Prioritisation

Communication skills

Staying calm under pressure

Tools

Microsoft Office Suite

Job description

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

Exciting Opportunity: Band 3 Administrator at Inclusion Thurrock NHS Talking Therapy.

We are thrilled to announce a vacancy for a Band 3 Administrator role to undertake general administrative and reception support across all teams at Inclusion Thurrock NHS Talking Therapies.

We are seeking candidates who possess strong time management skills and the ability to thrive in a busy environment.

While this role does not involve working with clients in crisis, you will often engage with individuals who are distressed, anxious, depressed, or confused. It is crucial that you can interact with clients calmly and confidently while maintaining professional boundaries. Experience in a primary care or mental health setting is advantageous but not essential.

The role involves a variety of tasks, including reception duties, telephone and face-to-face contact with service users, and organisational support for therapists and managers.

Main duties of the job

Inclusion Thurrock is an NHS Talking therapy service providing psychological therapies within primary care to patients with mild to moderate mental health issues.

The main priority of this position is to work as part of the administrative team providing general reception and administration duties for the Thurrock Mental Health Service, working with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.

Your regular duties in this role will be dealing with, face to face service users as well as, telephone and electronic enquiries. Booking and/or amending patient appointments, contacting patients to provide information from the clinical team and assisting patients to access our services.

About us

Inclusion, created in 2002 is part of the Specialist Services Care Group of Midlands Partnership University NHS Foundation Trust (MPFT). We provide caring and effective services across England, including, West Yorkshire, West Midlands, East Midlands, West Mercia, Thames Valley, Hampshire, Isle of Wight and Thurrock, Essex. We support individuals, families and communities who are affected by addiction, crime, mental health or need treatment for their sexual health.

We believe that the individuals and families who use our services should receive high quality, committed and inclusive care, realising all the benefits a modern NHS organisation can provide. We work with patients and our staff teams to achieve the best outcomes we can. We invest heavily in training and development, and the wellbeing of our people, both staff and service users is central to who we are.

Here at MPFT, we are proud of the comprehensive wellbeing and lifestyle support offer available, in addition to in-house training and coaching support. Our services are robustly governed, evidence-based, inclusive, and designed and provided in conjunction with service users. We are committed to providing the best service we can, and if you share our values, we want you on our team!

Job responsibilities

Please refer to the attached Job Description and Person Spec for full details. An example of some responsibilities:

To complete all administrative tasks undertaken by the admin team providing cross cover where needed. Respond promptly to all incoming telephone calls/fax/emails to ensure urgent matters are dealt with promptly with messages recorded and relayed accurately. Monitoring voicemail and dealing with call backs promptly including cancellations/rescheduling of appointments. To assist in course administration. Contacting service users by telephone. Dealing with enquiries to the services by patients and their family, health professionals. Attention to detail is vital in this work at all stages of data entry, taking and recording messages and communications within the service. Entering data accurately on various systems and service procedures

Qualifications and Training

• Knowledge of administrative procedures and systems.

Experience

• Previous administrative experience
• Previous experience or arranging meetings/conferences and coordinating large events
• Previous experience of data input
• Experience of producing agendas, minutes and papers for meetings

Skills, Knowledge and Abilities

• Detailed knowledge and proficient skill in using all Microsoft Office applications e.g. Word, Excel, PowerPoint etc
• Ability to prioritise workload in order to meet conflicting deadlines
• Effective written and verbal communication skills able to communicate assertively and professionally with colleagues, service users and other stakeholders
• Can maintain composure and effectiveness under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.